Ladislau Neto
Luanda,LUA
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
Omnidata
Luanda
02.2019 - Current
- Installed and configured operating systems, software applications, and system management tools.
- Monitored system performance and implemented strategies for improvement.
- Provided technical support to users regarding hardware, software, and networking issues.
- Developed backup procedures to ensure data security and integrity.
- Resolved network connectivity problems by troubleshooting hardware and software components.
- Performed routine maintenance on servers to ensure optimal performance of the IT infrastructure.
- Created user accounts with appropriate privileges in accordance with organizational policies.
- Managed storage devices such as RAID arrays, SANs, NASs. for optimal utilization of resources.
- Deployed virtual machines using hypervisors like VMWare ESXi or Microsoft Hyper-V.
- Analyzed system logs to detect potential issues before they arise.
- Maintained an inventory of all IT assets including hardware and software licenses.
- Updated firmware on server hardware components when necessary for improved stability and performance.
- Coordinated with vendors for timely procurement of new equipment or replacement parts when needed.
- Planned upgrades or replacements of existing systems based on budget constraints and resource availability.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Trained and directed users on correct use of software and hardware within systems.
- Configured, monitored and maintained email applications or virus protection software.
- Maintained inventory of parts for emergency repairs.
- Installed security software to protect networks.
- Performed data backups and disaster recovery operations.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Provided hands-on training to team members regarding VMware administration processes.
- Upgraded existing hardware to ensure compatibility with new versions of VMware products.
- Reported on system status and activity using various reporting tools such as vRealize Operations Manager.
- Ensured compliance with industry standards for security best practices in the design and implementation of virtualization technologies.
- Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
- Provided technical assistance for customers troubleshooting problems with hardware and software.
- Repaired, maintained, and upgraded customer systems to ensure optimal performance.
- Implemented remote diagnostics from help desk to help identify causes of issues.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
- Installed and configured new systems according to customer requirements.
- Provided recommendations to management regarding appropriate courses of action based on gathered intelligence.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
Junior System Administrator
Omnidata
Luanda
01.2018 - 02.2019
- Updating hardware and software packages
- Provided remote support for off-site locations via VPN connections.
- Installing computer and network systems
- Removing malware and other security threats
- Monitoring computer system storage, backups, and preventing data corruption
- Provide IT support for non-technical employees and facilitating end-user training on new software applications and other technology
- Assisted in the development of system documentation, user guides and troubleshooting procedures.
Education
Telecomunication Engeneering - Palanca
Catholic University of Angola
Luanda12.2017
Some College (No Degree) - Electronics And Telecommunications
National Institute of Telecommunications
Luanda11-2011
Skills
- System Testing
- Team Collaboration
- Software Management
- User Support
- Technical Troubleshooting
- Vendor Relationship Management
- Virus Protection
- Startup and Shutdown Management
- System monitoring
- Troubleshooting and diagnosis
- Technical Support
- Software Installation
- Software testing
- Hardware troubleshooting
- System Upgrades
- Server and System Administration
- Troubleshooting and Maintenance
- Windows administration
- IT Documentation
- Log Analysis
- Virtualization Technologies
- Load Balancing
- Continuous integration
- Capacity Planning
- Disaster Recovery
- Operating systems
- System Troubleshooting
- Storage Management
- Hardware Installation
- Server Management
- Active Directory
- Web Server Administration
- End-User Training
- System Administration
- Snapshot Management
- NAS administration
- SAN Administration
- Storage Monitoring
- RAID Configuration
- Storage hardware troubleshooting
- Service Provider Communication
Certification
- VMware vSphere 6.7 Foundations
- Associate - Information Storage and Management Version 3.0
- Specialist - Platform Engineer, VMAX Family Version 1.0
- Specialist - Platform Engineer, PowerScale Version 4.0
- Dell PowerStore Maintenance Achievement
- Dell VxBlock Deploy Achievement
- VMware Certified Professional - Data Center Virtualization 2021
- VMware Certified Professional - Data Center Virtualization 2024 [v2]
Languages
Portuguese
First Language
English
Intermediate (B1)
B1
Soft Skill
- Communication
- Time Management
- Problem-solving
- Adaptability
- Teamwork
- Customer service
Timeline
IT Systems Administrator
Omnidata
02.2019 - Current
Junior System Administrator
Omnidata
01.2018 - 02.2019
Telecomunication Engeneering - Palanca
Catholic University of Angola
Some College (No Degree) - Electronics And Telecommunications
National Institute of Telecommunications
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