Lauriela Martins
Luanda
Summary
Dynamic and results-driven professional with a proven track record at CASA CAMÉLIA Boutique Hotel, excelling in strategic initiatives and quality assurance. Recognized for exceptional communication and customer service skills, I thrive in high-pressure environments, fostering team development and delivering outstanding results in every project. Passionate about continuous improvement and social impact.
Overview
9
9
years of professional experience
Work History
Miss Angola International 2025
Miss International
Luanda
10.2025 - Current
- Excellent communication skills, both verbal and written.
- Ranked in the top 20 in the Miss International Pageant (Japan, November 27, 2025).
- Responsible for the creation and development of 'The Roots of Light' social project in Bengo, Province of Angola.
- Facilitate workshops to break down problems, evaluate solutions, and make decisions about socioeconomic issues in the communities.
COO - Chief Operating Officer
CASA CAMÉLIA Boutique Hotel
Porto | Portugal
04.2024 - 09.2024
- Implementation of strategic initiatives.
- Coordination of departments for excellent execution.
Internal operational optimization. - Guest reception.
- Strict compliance with the company's internal policies and procedures, in order to ensure compliance with established standards.
- Adaptation to different personalities and work environments, in order to promote harmony and cooperation.
- Quality control.
- Maintaining high performance even in high pressure situations, without compromising the quality of the final work.
- Support the team in carrying out various tasks as necessary to ensure agility and efficiency.
- Analysis of different solutions to problems and selection of the most appropriate approach to ensure informed and effective decisions.
- Responsible for the gastronomic area.
- Organization and management of company events.
Hostess
Hotel Renaissance Porto Lapa
Porto | Portugal
09.2023 - 01.2024
- Guest Reception and Reservations management.
- Promotion of a collaborative and positive work environment, in order to understand the perspectives of employees and customers.
- Deep understanding of the needs and concerns of customers or colleagues to ensure appropriate and effective responses.
- Simultaneous execution of several tasks, in order to adjust priorities according to the urgency and importance of each one, maintaining quality and compliance.
- Identifying and resolving obstacles or unforeseen challenges to keep work moving forward.
Waitress| Hostess
KUG Flores
Porto | Portugal
06.2022 - 12.2022
- Organization of work schedule to meet tight deadlines, balancing multiple tasks effectively.
- Support the team in carrying out various tasks as necessary to ensure agility and efficiency.
- Constant maintenance of the cleanliness and organization of the workplace, to ensure compliance of all areas with hygiene and safety standards.
- Receiving constructive criticism in a positive way, in order to implement improvements with the aim of promoting personal and professional growth.
- Organization of daily work, with the aim of optimizing time and avoiding unforeseen events.
MISS UNIVERSE ANGOLA 2017
Miss Angola Comittee
12.2016 - 06.2018
Education
Associate of Science - Aviation
Escola De Aviação H2Air
Luanda08-2025
Interior Design -
ESAD
Porto, PortugalPhysical and Biological Sciences -
IPJP II
Cabinda, AngolaSkills
- Microsoft Office 365
- Newhotel Property Management System (PMS)
- Attention to people management for team development
- Customer service
- Written communication
- First Aid/CPR
- Social perceptiveness
- Quality assurance
- Verbal and Written communication skills
- Continuous improvement
Personal Information
Added skills
- Photography
- Marketing and Social Media
Languages
English
Advanced (C1)
C1
German
Beginner (A1)
A1
Portuguese
Native
Native
Spanish
Elementary (A2)
A2
Timeline
Miss Angola International 2025
Miss International
10.2025 - Current
COO - Chief Operating Officer
CASA CAMÉLIA Boutique Hotel
04.2024 - 09.2024
Hostess
Hotel Renaissance Porto Lapa
09.2023 - 01.2024
Waitress| Hostess
KUG Flores
06.2022 - 12.2022
MISS UNIVERSE ANGOLA 2017
Miss Angola Comittee
12.2016 - 06.2018
Associate of Science - Aviation
Escola De Aviação H2Air
Interior Design -
ESAD
Physical and Biological Sciences -
IPJP II