Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Maritime And Safety Certifications
Timeline
SoftwareEngineer
Leonel Garcia Ngoma
Open To Work
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Leonel Garcia Ngoma

Luanda,LUA

Work Preference

Job Search Status

Open to work

Desired Job Title

Network Analyst-JuniorIT Support /Help DeskGeneral Service Worker

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteHybridRemote
Location: Luanda, LUA, AOPortugalHouston England
Open to relocation: Yes

Salary Range

€199000/yr - €200000/yr

Important To Me

Flexible work hoursWork from home optionPaid sick leaveTeam Building / Company Retreats4-day work weekPersonal development programsCareer advancement

Summary

Experienced IT Support Analyst with over 6 years of proven expertise in diagnosing and resolving complex infrastructure and system incidents. Skilled in maintaining critical service continuity in operations environments, with a strong focus on cost reduction, workflow optimization, and delivering user-centered IT solutions. Adept at leading teams, implementing modern technologies, and enhancing overall IT service delivery to achieve high customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support /Help Desk

Chevron
Luanda, Angola
05.2019 - 01.2024
  • Provided Level 1 & 2 technical support via phone, email, and remote access, maintaining 95% customer satisfaction.
  • Resolved over 45 tickets monthly, reducing average resolution time by 20%.
  • Trained and mentored junior technicians, boosting team productivity by 20% and standardizing procedures.
  • Coordinated migration of 200+ users to the Modern Desktop environment.
  • Led cybersecurity training sessions, resulting in a 40% decrease in phishing incidents.
  • Managed energy solutions at Chevron (CABGOC), enhancing operational efficiency.
  • Collaborated with IT teams to implement long-term solutions, improving system reliability.
  • Conducted software training, increasing user proficiency and reducing support requests.
  • Delivered troubleshooting and desktop support for non-technical internal users.
  • Utilized ticketing systems to log, track, and resolve support requests.
  • Diagnosed and solved technical issues across workstations and devices, ensuring performance and security.
  • Activated client accounts and performed functionality, security, and performance tests.
  • Supported software development teams in bug fixes and deployment of release updates.
  • Engaged in continuous professional development to stay current with industry trends and technologies.

Network Analyst-Junior

Chevron
Luanda, Angola
07.2024 - 09.2025
  • Configured and administered Cisco network devices, ensuring seamless communication across sites.
  • Tested and certified cabling, reducing connectivity issues by 25%.
  • Planned and installed cable routes, optimizing infrastructure efficiency.
  • Diagnosed and resolved connectivity problems, cutting troubleshooting time by 20%.
  • Documented cable paths and updated network maps, improving maintenance accuracy.
  • Ensured compliance with safety and industry standards.
  • Developed and maintained documentation for network configurations and procedures.
  • Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
  • Led initiatives to upgrade existing network infrastructure, improving overall performance.
  • Consistently delivered high-quality results within deadlines.
  • Maintained infrastructure aligned with Chevron's global standards.
  • Recognized for reliability and efficiency in supporting mission-critical operations.
  • Collaborated with cross-functional teams to enhance network reliability and efficiency.

Education

Information Systems Management

RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY
Pretoria, SA
11-2016

Skills

  • Time and priority management
  • Stakeholder relationship management
  • Teamwork and collaboration
  • Leadership
  • Effective and empathetic communication
  • Business communication
  • Critical thinking and problem-solving
  • Incident management
  • Resilience and proactive mindset
  • Continuous learning
  • Attention to detail
  • Installation and configuration of IT equipment
  • Ticketing systems (eg, ServiceNow, Remedy)
  • Network troubleshooting, monitoring, and operations
  • Network configuration and support (including VLAN management and security)
  • User support and training

Certification

Computer Network, Agile Methodology, Copilot 365, Generative AI for Business, Cybersecurity Fundamentals, PowerShell Basics, Power BI Introduction, MS-500 Microsoft 365 Security Administration, MD-102 Endpoint Administrator, Cisco Networking Fundamentals, Azure -900 (In Progress), Project Management Fundamentals, CCTV, Network plus, Python, App in a day, Communication fundamentals, Network Plus, Introduction to internal audit, Moving into the Age of AI with Confidence

Maritime And Safety Certifications

  • HUET - 12/31/27
  • Personal Survival Techniques / Water Survival Training -12/31/28
  • CA - EBS-12/31/27
  • H2S - Hydrogen Sulfide Safety Training- 12/31/28
  • Boat Transfer Training -11/01/26

Timeline

Network Analyst-Junior

Chevron
07.2024 - 09.2025

IT Support /Help Desk

Chevron
05.2019 - 01.2024

Information Systems Management

RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY
Leonel Garcia Ngoma