Dynamic professional with a proven track record in customer service management at Jeeunesse and a strong background in accounting from Niledutch. Excelled in resolving customer complaints, enhancing satisfaction, and significantly reducing issues by implementing effective solutions. Skilled in accounting, bookkeeping, and Microsoft Office, with exceptional attention to detail and problem-solving abilities.
Hi, I’m
Licínia Franco Araújo
Luanda, Urbanização Nova Vida,Luanda
Summary
Overview
14
years of professional experience
Work History
Jeeunesse
Customer Service Manager
10.2020 - 10.2024
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Amipa,Lda
Finance Intern
01.2015 - 08.2017
Job overview
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
- Prepared and posted financial journal entries using technically relevant software.
- Supported organizational account management duties under direct supervision.
- Managed sensitive information responsibly, maintaining strict confidentiality standards.
- Developed strong relationships with clients through effective communication, fostering trust and satisfaction.
Niledutch
Accountant
06.2010 - 07.2013
Job overview
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
Education
Lusíada of AngolaAngola
BBA from Accounting
03-2012
University Overview
- Completed University-level Coursework: Degree in Accountant
- Completed Coursework:
- Customer Service,
- Banking operations
- Bank reconciliation
Skills
- Customer service
- Attention to detail
- Accounting and bookkeeping
- Problem-solving
- Microsoft outlook, word, and Excel
Languages
English
Limited Working
French
Beginner (A1)
Timeline
Customer Service Manager
Jeeunesse
10.2020 - 10.2024
Finance Intern
Amipa,Lda
01.2015 - 08.2017
Accountant
Niledutch
06.2010 - 07.2013
Lusíada of Angola
BBA from Accounting
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