Manohar Shrivastava

1. Manpower Handling 2. Production Target 3. Product On-Time Delivery 4. Quality Check 5. Warranty 6. Vehicle Service 7. Spare Parts Sales 8. Customer Handling 9. Mechanics Training

• Effective Communication: Ensure clear and consistent communication channels.
• Training and Development: Regularly train employees to keep their skills updated.
• Workforce Planning: Plan shifts and allocate resources based on production needs.
• Motivation and Engagement: Recognize and reward employee contributions to keep them motivated.
• Set Realistic Goals: Based on capacity, historical data, and market demand.
• Monitoring and Reporting: Use real-time monitoring tools to track progress.
• Lean Manufacturing: Implement lean principles to minimize waste and optimize processes.
• Flexibility: Be prepared to adjust targets based on changing circumstances.
• Effective Scheduling: Plan production and delivery schedules carefully.
• Supply Chain Management: Ensure timely procurement of raw materials and components.
• Coordination: Maintain good communication with logistics partners.
• Buffer Stocks: Keep a buffer stock to handle unexpected delays.
• Quality Standards: Establish and enforce stringent quality standards.
• Regular Inspections: Conduct regular inspections throughout the production process.
• Employee Training: Train employees on quality control practices.
• Feedback Loop: Implement a feedback loop to address defects and improve quality continuously.
• Clear Policies: Define clear and easy-to-understand warranty policies.
• Documentation: Keep thorough documentation of warranty claims and resolutions.
• Customer Communication: Communicate warranty terms clearly to customers.
• Efficient Processing: Ensure warranty claims are processed efficiently and promptly.
• Skilled Technicians: Employ skilled and certified technicians.
• Service Scheduling: Implement an efficient scheduling system to reduce wait times.
• Customer Service: Provide excellent customer service to enhance satisfaction.
• Regular Maintenance Offers: Promote regular maintenance checks to customers.
• Inventory Management: Maintain a well-organized inventory of spare parts.
• Competitive Pricing: Price parts competitively to attract customers.
• Sales Channels: Utilize multiple sales channels, including online platforms.
• Customer Support: Offer support to help customers find the right parts.
• Personalized Service: Offer personalized service to build strong customer relationships.
• Complaint Resolution: Resolve complaints quickly and effectively.
• Customer Feedback: Collect and act on customer feedback to improve services.
• Loyalty Programs: Implement loyalty programs to retain customers.
• Regular Training: Provide regular training sessions to keep mechanics updated with the latest technologies.
• Certification Programs: Encourage mechanics to obtain certifications.
• Hands-On Experience: Ensure training includes practical, hands-on experience.
• Knowledge Sharing: Create a culture of knowledge sharing among mechanics.

• Working as a Head of Production and Service for assigned area (Cambodia)
• Managed the complete production process for CKD, SKD, and CBU operations.
• Managed and monitored service control operations for entire Cambodia.
• Taking care of entire logistics operations for Tanzania.
• Workforce Planning: Ensuring the right number of people with the right skills are available.
• Training and Development: Providing ongoing training to enhance skills and productivity.
• Scheduling and Shift Management: Organizing shifts to maximize efficiency and meet production demands.

• Worked as a Head of Production and service for assigned area (Tanzania)
• Effectively supervised all aspects of CKD production
• Managed and maintained service control operations for the entire Tanzania.

• Assisted company as Service Engineer in vehicle servicing and technical diagnosing
• Take over 20 service technicians in the company.