Maria Adelaide De Lemos Cassua
Luanda
Summary
With 10 years of experience, I have held various roles including customer service assistant, commercial technical assistant, client manager, and currently, assistant manager. These positions have allowed me to refine my ability to communicate clearly, enthusiastically, and with a positive attitude. I am dedicated to continuous learning, proactive problem-solving, persistence, honesty, and empathy. Seeking an opportunity to apply my skills and knowledge gained over the years to contribute to the success of your organization. Aim to utilize expertise and abilities to drive company growth and achieve excellent results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
Banco Angolano de Investimento
Luanda, Angola
10.2023 - Current
- Participate in the development of the activity inherent to the counter, ensuring the quality of the service provided, and the efficiency of commercial prospecting, as well as the profitability of operations and
- Achievement of defined objectives
- Coordinate, monitor, guide and motivate work teams in the execution of their tasks, providing on-the-job coaching, identifying training needs, in order to guarantee the achievement of defined objectives.
CLIENTS MANAGER
Banco Angolano de Investimento
Luanda, Angola
01.2020 - 01.2023
- Manage the portfolio of current and potential customers, acting proactively and in accordance with the profile of each one, within the framework of the commercial guidelines that are defined at each moment by the superiors.
- Carry out customer prospecting actions in accordance with the policies and guidelines defined by the superiors.
- Periodically carry out market analyses with the aim of attracting new customers and improving the quality of the service provided to current customers.
- Identify customer needs and seek to satisfy them, seeking advice from other structural units on solutions that are appropriate to the customer profile, based on the presentation of offers in a timely manner.
- Ensure a regular and properly planned relationship with the customers in the portfolio and potential customers, promoting the products and services.
- Carry out various banking operations or forward them to the respective structural units with the aim of responding to customer requests and complaints.
- Provide various information to the customer, keeping records updated and documentation organized in order to contribute to the provision of a quality service that satisfies and creates customer loyalty
- Adopt defined customer management standard, promoting the sale of products and services in an integrated and cross-promotional manner, with a view to enhancing customer loyalty.
- Identify new business opportunities and collaborate in the creation of new products
Comercial Technician
Banco Angolano de Investimento
Luanda, Angola
06.2014 - 01.2020
- Collaborate in actions aimed at fulfilling and satisfying customer requests regarding products, services and requested information, ensuring coordination with other units of the Bank
- Open bank accounts and change data, informing customers about the bank's products, informing them about the requirements to be met, requesting the necessary documentation, helping them fill out forms and checking the data collected
- Provide administrative, operational and commercial support to employees at customer service centres.
- Perform general business, after the end of the customer service period, recording transactions, receiving and filing documents, writing letters and sending information to other structural units.
Education
UNIVERSITY ATTENDANCE - RELAÇÕES INTERNACIONAIS
UNIVERSIDADE ÓSCAR RIBAS
UNIVERSITY ATTENDANCE - BUSINESS INFORMATION TECHNOLOGY
COLLEGE CAMPUS
UNIVERSITY ATTENDANCE - INTERNATIONAL RELATIONS
UNIVERSITY OF PRETORIA
HONOURS DEGREE - ECONOMIA, CONTABILIDADE E FINANÇAS
UJPA - Universidade Jean Piaget
2023
NATIONAL SENIOR CERTIFICATE - ECONOMY
DANSA INTERNATIONAL COLLEGE
Pretoria, South Africa12.2010
Skills
- Leadership
- Team management
- Emotional intellect
- Empathy
- Building customer relationships
- Timely communication
- Dedication
- Problem solving
- Adaptability
- Work ethic
Languages
Português
Inglês
Francês
References
- Zicu Teodoro Andre Quarta, Director Regional, Banco Angolano de Investimento, +244939649959, zicu.quarta@bancobai.ao
- António Delgado Grilo, Analista de Sistemas, Banco Angolano de Investimento, +244932401102, antonio.grilo@bancobai.ao
- Teodolindo Cruz, Director Regional, Banco Angolano de Investimento, +244923418043, teodolindo.cruz@bancobai.ao
Personal Information
- Date of Birth: 06/01/92
- Nationality: Angola
Certification
- Accounting
- Leading with Impact: Tools and Techniques for results-oriented team management
- Business and Corporate Finance
- Digital Marketing
- Intermediate Banking Course
- Introduction to Banking Course
- Human Resource Management
- Public Administration and Marketing
Timeline
ASSISTANT MANAGER
Banco Angolano de Investimento
10.2023 - Current
CLIENTS MANAGER
Banco Angolano de Investimento
01.2020 - 01.2023
Comercial Technician
Banco Angolano de Investimento
06.2014 - 01.2020
UNIVERSITY ATTENDANCE - RELAÇÕES INTERNACIONAIS
UNIVERSIDADE ÓSCAR RIBAS
UNIVERSITY ATTENDANCE - BUSINESS INFORMATION TECHNOLOGY
COLLEGE CAMPUS
UNIVERSITY ATTENDANCE - INTERNATIONAL RELATIONS
UNIVERSITY OF PRETORIA
HONOURS DEGREE - ECONOMIA, CONTABILIDADE E FINANÇAS
UJPA - Universidade Jean Piaget
NATIONAL SENIOR CERTIFICATE - ECONOMY
DANSA INTERNATIONAL COLLEGE