Maria Gimbi
Luanda,LUA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Client Support Manager
Confmat
Talatona
06.2019 - 11.2023
- Provided technical support to customers via phone, email and online chat.
- Created detailed documentation of customer issues and resolutions for future reference.
- Identified trends in customer complaints and reported them to management team.
- Researched and analyzed community needs to determine program directions and goals.
Client Support Specialist
Zoom Support
Nezalezhnosti
10.2014 - 04.2015
- Provided technical support to customers over the phone and via email.
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
- Collaborated with other teams within the organization to provide comprehensive solutions for clients.
Education
Engineering of Oil And Gas
Ivano-Frankivsk N.T University of Oil And Gas
Ivano-Frankivsk, Ukraine06-2016
Intermediate - English
ABC English School
Johannesberg- South-Africa09-2010
High School Diploma -
Centro Pré-Universitário De Cabinda
Cabinda-Angola03-2009
Skills
- Sales Support
- Team Management
- Analytical Thinking
- Multitasking
- Client Needs Assessments
Affiliations
Chef of confectionary
Singer solo
Event organizer
Party decorator
Accomplishments
- Best student of mathematic
- Second place in the olympics of physical subject
- Cake-design
Languages
Portuguese
First Language
English
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1
Ukrainian
Upper Intermediate (B2)
B2
Russian
Elementary (A2)
A2
Timeline
Client Support Manager
Confmat
06.2019 - 11.2023
Client Support Specialist
Zoom Support
10.2014 - 04.2015
Engineering of Oil And Gas
Ivano-Frankivsk N.T University of Oil And Gas
Intermediate - English
ABC English School
High School Diploma -
Centro Pré-Universitário De Cabinda
Similar Profiles
Janaína CarneiroJanaína Carneiro
Regional Lead (Portuguese Markets) at Simply Black Media and AdvertisingRegional Lead (Portuguese Markets) at Simply Black Media and Advertising
Adonai Rodrigo Quental PeresAdonai Rodrigo Quental Peres
Head of Business Continuity Division at BNA – Banco Nacional de AngolaHead of Business Continuity Division at BNA – Banco Nacional de Angola
Edilson Donaldo MoreiraEdilson Donaldo Moreira
Day Trader at E|M Capital LLCDay Trader at E|M Capital LLC