Open To Work
Mario Lelo
well intervention slickline wireline expert
Luanda,LUA
Work Preference
Summary
Dynamic Operations Manager with a proven track record at AAIRG, enhancing operational efficiency and employee satisfaction. Excelled in problem-solving and team leadership, achieving higher retention rates and significantly reducing operational costs. Skilled in operations management and customer service, adept at driving projects to completion within budget, fostering professional growth, and maximizing profitability.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
31
31
years of professional experience
Work History
Operations Manager
AAIRG
12.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Well intervention Slickline wireline specialist
Halliburton worlwide
02.1995 - 08.2007
- Collaborated with cross-functional teams to enhance operational workflows and improve service delivery.
- Analyzed customer feedback to refine processes, ensuring consistent service quality and satisfaction.
- Developed training materials to onboard new staff, fostering a culture of continuous improvement.
- Implemented tools for tracking project milestones, increasing accountability and transparency among team members.
Education
Associate of Arts -
Halliburton University
Texas Dallas05-2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
Languages
Portuguese
Native language
English
Advanced
C1
French
Upper intermediate
B2
Certification
- [Area of certification] Training - [Timeframe] IMIST
Accomplishments
Perfomance development coordimator
- Increased company savings by working to achieve 100% nationalization plan through corporate consensus-building and cross-functional geographical team coordination and development.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
AAIRG
12.2020 - Current
Well intervention Slickline wireline specialist
Halliburton worlwide
02.1995 - 08.2007
Associate of Arts -
Halliburton University