Marvin da Costa

Product Manager responsible for the banking services such as Western Union, local and international transfers, instant payments, foreign exchange payments, automated teller machine and swipe machines.

• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Monitored market trends and competitor performance to update promotional strategies.
• Developed product documentation to communicate upcoming features and products to internal teams.

Project Manager responsible for re-launching Western Union money transfer in the Bank.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

• Met customer needs through polite, friendly and attentive service.
• Addressed and resolved complaints quickly to maintain customer satisfaction.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Sold and cross-sold bank products to new and existing customers.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Correctly calculated inventory and ordered appropriate supplies.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.