MARZELLA RUBY CAMBONGO
Lisbon
Summary
Proven Banking Operations Specialist with a track record of enhancing customer satisfaction and streamlining loan processing at Bank BPC. Skilled in cash management and fostering team development, I have significantly expedited approval rates and attracted new clientele. Expert in business process improvement and credit analysis, I excel in driving operational excellence and growth.
Overview
16
16
years of professional experience
Work History
Banking Operations Specialist
Bank BPC (Banco De Poupança E Credito)
2014.10 - 2023.09
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with human resources department on staff training and development programs, fostering continuous improvement within the operations team.
- Expedited loan processing for increased approval rates, collaborating closely with underwriting teams.
- Assisted customers with account set-up and maintenance, ensuring accurate and up-to-date records at all times.
- Welcoming customers and providing essential information.
- Opening bank accounts, updating customer records, and entering all data into the system.
- Issuing debit, credit, and Visa cards and
issuing bank statements and IBANs for customers. - Processing intrabank, interbank, international transfers and
managing banking operations, including cash withdrawals, deposits and
processing and granting credits. - Attracting and retaining new customers,
Handling the issuance and payment of checks,
Collecting outstanding debts from delinquent customers,
Keeping customer records updated.
National Administrator for the Delegation of the S
Red Cross
2007.09 - 2011.04
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Bachelor of Science - Accounting And Management in The Business Speciali
UPRA(Universidade Privada De Angola)
Angola02.2012
Skills
- Cash Management
- Business process improvement
- Payment Processing
- Credit analysis
Watching TV and surfing on the Internet
I enjoy staying informed and entertained by watching TV and surfing the internet. These activities help me stay updated on current events, trends, and innovations, which I often leverage to bring fresh ideas and perspectives to my professional work.
Languages
Portuguese
Native language
French
Intermediate
B1
Timeline
Banking Operations Specialist
Bank BPC (Banco De Poupança E Credito)
2014.10 - 2023.09
National Administrator for the Delegation of the S
Red Cross
2007.09 - 2011.04
Bachelor of Science - Accounting And Management in The Business Speciali
UPRA(Universidade Privada De Angola)
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