Maura Bamana
Capetown
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress, Hostess and Registration Liaison
Rimac Events
11.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Diploma - Entrepreneurship
Cape Peninsula University of Capetown
District Six Campus, Capetown 04.2024
Skills
Organization and Time management
Ms office
Multitasking
Costumer service
Computer literacy
Certification
The professional Waiter
Training that Saves Lives
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Waitress, Hostess and Registration Liaison
Rimac Events
11.2020 - Current
Diploma - Entrepreneurship
Cape Peninsula University of Capetown
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