Meraj Ahamad
Gopalganj
Summary
- Aspiring to work in a stimulating environment where my skills and experience will contribute to the organization's vision and my own personal growth.
- Looking for a Career as SAP Business one Support with BCA in Computers and having 10.5 years of Total experience as IT Professional.
- Having over 5+ years of experience as SAP Business one support.
Overview
16
16
years of professional experience
Work History
IT Manager(SAP Administrator)
Ango-zara comercio e Industria Lda,
Luanda
10.2020 - Current
- Installation and maintenance of system and network.
- Managed user roles, authorizations, licenses, and security policies
- Coordinated with SAP partners and vendors for issue resolution
- Monitoring Daily incremental backup and full backup of data server on weekend.
- Proactively monitoring system performance and capacity planning
- Performing updation of updating existing systems to meet business demands.
- Managed system storage requirements, access controls and permissions.
- Performing system back-ups and security updates on regular basis.
- Analyze performance problems and implemented preventive maintenance procedures.
- Perform data migration activities.
- Maintained availability, increased capacity & performance of production machines by upgrading their hardware & firmware.
- Monitoring everyday servers and evaluate availability of all server resources and perform all activities.
- Administer SAP systems, ensuring optimal performance and security compliance.
- Provide technical support and training for users on SAP functionalities.
- Monitored the performance of the SAP system environment and resolved any issues that arose.
- Provided technical support to end-users for SAP-related inquiries and issues.
System Administrator
Computer Care
03.2018 - 02.2020
- Managed system updates and patches for network security compliance.
- Provided technical support to staff for various software applications.
- Troubleshot application errors and provided technical support to end-users.
- Configured and maintained system hardware, software and network components.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Oversaw storage management, data migration, backups and drive replacements.
- Performed regular backups of critical data and documents.
- Installed, tested and evaluated new systems, applications and patches.
- Set up, optimized, and managed network equipment.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Configured, monitored and maintained email applications or virus protection software.
- Analyzed equipment performance records to determine need for repair or replacement.
IT Technical Support Engineer
Krishna Research & Solution
02.2013 - 10.2017
- Provided technical support for software and hardware issues across multiple platforms.
- Diagnosed and resolved customer inquiries via phone, email, and chat effectively.
- ü Designing an IP addressing scheme using subnets. Configuring Routers and Switches, Switch Configuration.
- Conducted training sessions for new staff on technical support procedures and tools.
- Managed ticketing system to prioritize and track customer support requests efficiently.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Computer Assembling and Installing Operating System
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Installation & Maintenance Desktop & Laptop in Work group and Domain Model.
IT Technical Support Engineer
Passco Co
12.2009 - 10.2012
- Provided technical support for software and hardware issues to clients.
- Diagnosed system problems and recommended appropriate solutions to users.
- Assisted in the installation and configuration of computer systems.
- Managed customer inquiries through phone, email, and chat platforms.
- Trained new staff on customer service protocols and technical tools.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Monitored ticketing system queues for incoming requests from customers.
- Assisted users with password resets and account lockout resolutions.
- Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and Laptop.
- Installing & Configuring of PC Hardware’s & Software’s.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Education
Bachelor of Computer Application -
MCRPV University Bhopal
Bhopal 01-2006
Higher Secondary -
UP Board
06-2001
SSC/10th -
UP Board
06-1999
Skills
- SAP Business One Administration
- User Role Management
- Authorization Management
- License Management
- Security Policy Management
- System Installation
- System Upgrading
- System Patching
- System Performance Monitoring
- Optimization Strategies
- Database Management (SQL)
- Backup and Recovery
- Module Support (Finance, Sales, Inventory, Purchasing, Production)
- Query Management
- Issue Resolution Coordination
- End-User Training
- System Documentation
- Level 1 Support
- Level 2 Support
- Master Data Creation
- Operational Issue Resolution
- Data Import/Export
- Data Reconciliation
- MS Office 365 Administration
- User Access Management (Active Directory)
- Security Protocol Management
- Threat Monitoring
- Vulnerability Management
- Preventive Maintenance
- Data Backup Monitoring
- Data Recoverability
- IT Troubleshooting
- Email Archive Policy Management
Languages
- Hindi
- English
- Hindi
Disclaimer
I hereby declare that above-mentioned information is correct to the best of my knowledge and belief.
Professional Skills
Administered and maintained SAP Business One system for 100+ users across multiple departments, Managed user roles, authorizations, licenses, and security policies, Installed, upgraded, and patched SAP B1 servers and clients, Monitored system performance and implemented optimization strategies, Managed SAP B1 databases (SQL), including backups and recovery, Supported finance, sales, inventory, purchasing, and production modules, Query Manager, Coordinated with SAP partners and vendors for issue resolution, Provided end-user training and created system documentation, Provided Level 1 & 2 support for SAP Business One users, Assisted in master data creation and validation, Resolved daily operational issues and system errors, Supported data imports, exports, and reconciliations, Managing MS Office 365 Admin portal, Managed SAP B1 databases (SQL), including backups and recovery, Coordinated with SAP partners and vendors for issue resolution, User access management in active directory (AD) on windows server 2012, Supported finance, sales, inventory, purchasing, and production modules, Manages security and integrity protocols of system according to standards., Monitors potential threats, vulnerabilities and implements appropriate., Analyze performance problems and implemented preventive maintenance procedures., Monitor Daily incremental backup and full backup of data server., Ensured data/media recoverability by implementing a schedule of system backups, Managed the day to day IT troubleshooting for users both locally and remotely, Creating and scheduling Email Archive policy for users on office 365 admin portal
Personal Information
- Passport No – R 3686616
- D.O.I – 20/12/2017
- D.O.E -19/12/2027
- Place of Issue - Patna
- Date of Birth: 06/07/1985
- Gender: Male
- Marital Status: Married
Timeline
IT Manager(SAP Administrator)
Ango-zara comercio e Industria Lda,
10.2020 - Current
System Administrator
Computer Care
03.2018 - 02.2020
IT Technical Support Engineer
Krishna Research & Solution
02.2013 - 10.2017
IT Technical Support Engineer
Passco Co
12.2009 - 10.2012
Bachelor of Computer Application -
MCRPV University Bhopal
Higher Secondary -
UP Board
SSC/10th -
UP Board