Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Miguel Manuel
Luanda
Summary
Overview
17
years of professional experience
Work History
MD&P Lda
Manager on Duty
12.2019 - Current
Job overview
- Resolved customer complaints professionally, enhancing satisfaction
- Trained new hires on duties and policies, ensuring consistency
- Developed strategies to boost customer satisfaction ratings
- Configured and troubleshot GPS receivers, ensuring optimal performance
- Installed and tested GPS systems, ensuring accuracy
- Created technical reports with findings and recommendations
- Provided customer training on GPS system usage
- Documented maintenance activities for future reference.
Alison
Cybersecurity Incident Response Planning & Manager
03.2024 - 03.2024
Job overview
- Empower Yourself, Galway, Ireland
Primark
Floor Manager
05.2017 - 01.2018
Job overview
- Coached team members on customer service techniques and provided feedback on performance
- Reviewed employee time sheets for accuracy and submitted payroll information every week
- Ensure compliance with health and safety legislation
- Preparing promotional materials and displays
- Ensured that all staff members adhered to safety guidelines and regulations
- Maintained a safe, clean and organized floor environment
- Provided training and guidance to new employees regarding store policies and procedures
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management
- Conducted regular audits of store operations to ensure compliance with company standards
- Resolved customer complaints or escalated them as necessary for further resolution
- Created daily work schedules for staff members according to the needs of the business
- Developed strategies for increasing sales productivity and profitability within the department.
- Managed a team of 15 employees to maintain smooth-running operations on the shop floor.
The Midlands Hotel
Team Leader
04.2015 - 04.2017
Job overview
- Helping with training and development
- Completing paperwork
- Handling complaints (from both staff and customers)
- Ordering stock (where applicable)
- Helping with promotional events
- Personnel duties
- Reporting to senior level management.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Holiday inn Hotel
Night Duty Manager
01.2011 - 02.2015
Job overview
- Implement Night Audit procedures; complete checklists efficiently
- Register, check-in, and check out guests accurately and efficiently
- Handle requests and complaints professionally; record outcomes
- Conduct and record regular building checks
- Ensure breakfast meets quality standards
- Adhere to fire/bomb procedures and safety regulations.
- Oversaw day-to-day operations of a 130-room hotel with a staff of 56 employees.
Warwick Finance
Life insurance agent
05.2007 - 12.2010
Job overview
- Customer service at advisor
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 10%.
Education
IT CertifyLondon
Cyber Security from Cyber Security Programme Course
09.2024
University Overview
Part 1
- CompTIA IT Fundamentals
- CompTIA A+ (Core 1, then Core 2)
- CompTIA Network +
- CompTIA Cloud +
- Windows 10
- Information Technology Infrastructure ITIL Foundations
- Cisco CCNA
Part 2
- CompTIA Security +
- CompTIA Linux +
- CompTIA CySA +
- CCSK Cloud Computing Security Knowledge
- Ethical Hacker
- CompTIA Pentest+
- CompTIA CASP+
Alison Online CourseGalway, Irland
Anti-Money Laundering Regulations And Training from Anti-Money Laundering Regulations And Training
04.2024
University Overview
- Anti-Money Laundering Regulations and Training
- Introduction to Money Laundering
- Staff Responsibilities and MLRO
- Suspicious Conduct and Record-Keeping
- Risks-Based Approach and CDD
- Anti-Money Laundering Regulations and Training
Professional Development Studies
Alison Online CourseGalway, Ireland
Cybersecurity from Cybersecurity Incident Response Planning & Manager
03.2024
University Overview
- Managing Cyber Incidents - Learning Outcomes
- Cyber Incident Response Plan
- Post-Incident Crisis Management
- ITSM & Cyber Protection
- Managing Cyber Incidents - Lesson Summary
Professional Development Studies
University of Bedfordshire
BSc(Hons) Degree: Business Management
09.2018
University Overview
- Leading Innovation and Change
- Service Management in the Digital Age
- Specialist Project
- Strategic Issues In Management
- Business Consultancy Project
Degree Awarded
Teesside UniversityTeeside
Foundation Degree Arts from Business Management
09.2015
University Overview
- Principles of Academic And Professional Study
- Businesses and Their Functions in Context
- Introduction to Corporate and Business Law
- Small Business Enterprise
- Marketing Now
- Introduction to Financial Accounting and Management Accounting
Recipient of Foundation Degree in Art
Manchester CollegeManchestre
AAT in Accounting Level 1
04.2013
University Overview
- Creating Business Documents
- Accounting in Professional Environment
- Essential Accounting Procedures
- Mathematics for Accounting
Completed Coursework
Manchester CollegeManchester
IAB Level 1 Award Computerize Bookkeeping from Accounting Technology And Bookkeeping
03.2004
University Overview
- Prepare and record sales and purchase documents using a computerized system
- Record routine bookkeeping transactions using a computerized system
Completed Coursework
Skills
Customer service focus
Delegation capabilities
Sales and Marketing
Staff Training and Development
Technical knowledge
Policy Enforcement
Staff Management
Training and mentoring
Complex Problem-Solving
Business Administration
Negotiation
Customer Service
Computer Skills
Languages
Portuguese
Native language
English Proficient
Advanced
C1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cybersecurity Incident Response Planning & Manager
Alison
03.2024 - 03.2024
Manager on Duty
MD&P Lda
12.2019 - Current
Floor Manager
Primark
05.2017 - 01.2018
Team Leader
The Midlands Hotel
04.2015 - 04.2017
Night Duty Manager
Holiday inn Hotel
01.2011 - 02.2015
Life insurance agent
Warwick Finance
05.2007 - 12.2010
IT Certify
Cyber Security from Cyber Security Programme Course
Alison Online Course
Anti-Money Laundering Regulations And Training from Anti-Money Laundering Regulations And Training
Alison Online Course
Cybersecurity from Cybersecurity Incident Response Planning & Manager
University of Bedfordshire
BSc(Hons) Degree: Business Management
Teesside University
Foundation Degree Arts from Business Management
Manchester College
AAT in Accounting Level 1
Manchester College
IAB Level 1 Award Computerize Bookkeeping from Accounting Technology And Bookkeeping
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