Nirian Naima Paz Bastos Dos Santos Das Chagas Rangel

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
• Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
• Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Streamlined HR processes for increased efficiency and improved service delivery.
• Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
• Structured compensation and benefits according to market conditions and budget demands.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Established a culture of continuous improvement by promoting professional development opportunities for staff members.

# Set management objectives,

#Prepare annual activity and financial plans,

• # Establish the technical and administrative organization of the company, internal operating standards,
• # Exercise other roles assigned to it by law or by the company´s general boarding.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
• Coordinated with external training providers to offer specialized development programs for staff.
• Collaborated with department heads to identify staffing needs and strategize recruitment efforts.

• # Responsible for sales,
• # Responsible for event management
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Collaborated with team members to achieve a cohesive and efficient store environment.

• Processed transactions accurately while maintaining a high level of customer service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Fielded customer questions to share information about products, availability, and pricing.
• Collaborated with team members to achieve sales targets and improve store performance.

• Company Overview: internship resulting from an agreement between my school, Maria Fidelis Convent School and Midland Bank(HSBC) as part of school curriculum.
• Supported staff members in daily tasks such as cash register, internal administrative processes( opening accounts for customers, double checking internal confidential information.
• Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
• Facilitated efficient customer transactions through proficient use of bank software systems, minimizing wait times for other clients.
• Maintained strict compliance with banking regulations while executing daily tasks, reducing risk exposure for the institution.
• Assisted customers with banking needs and inquiries.