NATANIEL FERREIRA

Main Responsibilities

• Coordinated daily logistics activities for timely order fulfillment and customer satisfaction
• Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources
• Reduced shipping errors by implementing a robust quality control system
• Evaluated transportation options to identify the most cost-efficient carriers, saving on shipping expenses
• Developed strong relationships with key clients through frequent communication and exceptional service delivery
• Coordinated driver dispatch to accomplish daily delivery requirements.

Main Responsibilities

• Conducting inspections and identifying defects in a timely manner on the processes
• Collaborated with production teams to address and resolve quality concerns, improving overall product reliability
• Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries
• Maintained quality documentation and records on traceability reports for conformance with Company/Client standards
• Reported problems and concerns to management
• Liaised between quality control and other departments and contractors, providing relevant data and updates.

Main Responsibilities

• Increased customer satisfaction with prompt and knowledgeable support for various technical issues
• Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
• Addressed routine equipment maintenance according to established schedule
• Diagnosed and repaired problems with electrical and mechanical systems
• Worked as sales person.

Main Responsibilities

• Performed maintenance and repair on malfunctioning Black&Decker, DeWalt and other power tools
• Liaised with customers, communicating and resolving problems and concerns
• Repaired machinery infrastructure using hand tools and components
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance.

Main Responsibilities

• Reduced operational costs through effective negotiation with suppliers and vendors
• Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies
• Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively
• Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment
• Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively
• Supervised and motivated 25 staff employees
• Introduced new methods, practices, and systems to reduce turnaround time
• Conducted 2 audits annually to keep store presentable and functional
• Coordinated unloading merchandise from delivery truck.