Hi, I’m
Nelson Da Silva
ICT Manager/Consultant
Lubango,Huila
Summary
Highly accomplished IT professional with over 15 years of experience managing complex ICT projects, developing and implementing strategic plans, and enhancing internal capacity. Possessing a strong track record of success in managing and motivating teams of IT professionals, driving business growth, and delivering exceptional outcomes. Seeking a challenging position as an IT Manager or IT Director in a dynamic organization where skills and expertise can be utilized to drive innovation and growth. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Veteran IT Technician with more than 8 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 8 years record of building positive relationships with internal and external stakeholders. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 8 years of experience in NGO/IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Instrumental IT Manager bringing 8 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
15
years of professional experience
9
Certification
3
Language
Work History
SOS Children's Village AngolaStreet 10 de Dezembro, Lubango
IT Manager
02.2015 - Current
Job overview
- Developed and executed the IT strategy that aligns with the organization's overall mission and goals
- Led multiple ICT projects, including system upgrades, network infrastructure implementation, and security enhancement
- Managed a team of IT professionals, providing technical guidance, and ensuring that the organization's IT needs are met
- Identified, evaluated, and implemented new technologies to enhance internal capacity and drive business growth
- Developed a culture of continuous improvement and innovation, where the team is encouraged to share ideas and experiment with new technologies.
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
- Coordinated technical training and personal development classes for staff members.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Assisted in development of long-term strategies to grow department and resources.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Created and terminated user's accounts from start to finish in business applications.
- Guided organizational technology strategy and roadmaps.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
SICAPStreet 10 de Dezembro,Lubango
Sales Assistant
09.2008 - 11.2023
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
VCS,LdaStreet 10 de Dezembro, Patrice Lumunda
Network Technician
12.2009 - 12.2010
Job overview
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Installed [Type] network jacks in new construction and within existing facilities.
DELson PCStreet 10 de Dezembro,Lubango
Senior IT Technician
05.2004 - 11.2008
Job overview
- Provided technical support and troubleshooting to end-users, ensuring the smooth operation of the IT infrastructure
- Managed the installation and maintenance of hardware and software, ensuring that all systems were up-to-date and secure
- Collaborated with the IT Manager to identify opportunities to enhance the IT infrastructure and improve the efficiency of operations
- Certifications:, Basics
- Security of Information
- Cybersecurity Basics
- Weather and Climate Changes
- Woman Writes
- IT Administrative Audit and Security
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Performed evaluations of equipment performance to optimize productivity.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Installed new systems and parts with efficient approach.
- Repaired components, systems and machines to control costs.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Education
IMEL, Lubango, HUI
High School Diploma from Accounting and Management
MSBM-Metropolitan School Business And Management, United Kingdom
Associate of Applied Science from Intense - Advance Profissional Management System Information
05.2023 - 06.2023
Skills
- Project Management
- Network Infrastructure Implementation
- IT Governance and Risk Management
- P>Documentation and reporting
- P>Security planning
Certification
Critical Thinking
Introduction to Cyber Security
Internet Security
Microsoft Digital Literacy
How can we leverage digital technology for financial inclusion
Strategys Personal Growth
Weather and climate Changes
Information Security
Womans Rights
Timeline
MSBM-Metropolitan School Business And Management
Associate of Applied Science from Intense - Advance Profissional Management System Information
05.2023 - 06.2023
IT Manager
SOS Children's Village Angola
02.2015 - Current
Network Technician
VCS,Lda
12.2009 - 12.2010
Sales Assistant
SICAP
09.2008 - 11.2023
Senior IT Technician
DELson PC
05.2004 - 11.2008
Critical Thinking
Introduction to Cyber Security
Internet Security
Microsoft Digital Literacy
How can we leverage digital technology for financial inclusion
Strategys Personal Growth
Weather and climate Changes
Information Security
Womans Rights
IMEL
High School Diploma from Accounting and Management
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