Nicson Madeira
Luanda,LAD
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. More than 10 years of progressive IT experience. Scrupulous Senior Systems Administrator with over 6 years of experience managing company IT systems. Masters-level qualification managing LAN and WAN networks. Resoundingly respected in development of intrusion detection systems. Verifies systems run smoothly and efficiently.
Overview
12
12
years of professional experience
Work History
Systems Administrator
Secilmaritima S.A
06.2018 - Current
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to Windows operating systems.
- Technician of the Information Technology Office
- System Administration (Windows Server )
- Network System Management
- Company's Purchasing Unit
- Supplier Relations
- Technical support
IT Consultante
SMCA (Sociedade Mineira De Cobre De Angola)
01.2018 - 06.2018
- Face-to-face and remote support to the entire business structure and other companies in the group.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
IT Technical Support Specialist
GDK - ANGOLA
08.2011 - 04.2015
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and others devices.
Education
Bachelor of Science - Electronics Engineering Technologies
Monitronic Success College
Windhoek12.2010
Skills
- Windows Administration
- Virus Protection
- Technical Support
- Microsoft Office Suite
- Active Directory
- Email Administration
- Firewall Configuration
- Hardware Troubleshooting
- Backup Solutions
Languages
Portuguese
Native language
English
Upper intermediate
B2
Timeline
Systems Administrator
Secilmaritima S.A
06.2018 - Current
IT Consultante
SMCA (Sociedade Mineira De Cobre De Angola)
01.2018 - 06.2018
IT Technical Support Specialist
GDK - ANGOLA
08.2011 - 04.2015
Bachelor of Science - Electronics Engineering Technologies
Monitronic Success College
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