Nuno Certo
Luanda
Summary
Dedicated and organized Operations Manager with over 16 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
17
17
years of professional experience
Work History
Country Operations Manager
Pep Angola
10.2020 - Current
- Successfully maintaining operations of 67 stores within the country
- Achieve sales targets of 100%
- Recruiting of Field managers and approve new store staff appointments
- Control stock levels and service levels in the regions/stores
- Maintain stock loss below 2%
- Improved morale and management communication by creating employee recognition and rewards practices
- Reviewed daily financial reports
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals
- Responded to information requests from superiors, providing specific documentation
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Presented performance and productivity reports to supervisors
- Guided employees on understanding and meeting changing customer needs and expectations
- Motivated and evaluated personnel for performance improvement and goal achievement
- Execution of operational projects
- Execution of sales promotions
- Training, developing and coaching the team
- Bring in new business
- Achieve operations KPI's
- Achieve company strategic goals
- Operations cost controls
- Maintenance, management of stores and fleet
- Keep shop layouts at world class standards
Regional Operations Manager
Pep Angola
07.2016 - 09.2020
- Achieve sales of 100%
- Maintained expenses below 95% of target
- Keep shop layouts at world class standards
- Recruit,select store managers, shop assistants, store admin managers
- Maintain stock loss below 2%
- Analyse store performance and Action Plans
- Maintain discipline
- Responsible for maintenance of stores
- Customer service
- Control stock levels in stores (stock and sales reports)
- Training of staff
- Administration of leave, bonus, overtime of managers
- Control data integrity and negative stock on hand for the region
- Assisted with planning and opening of new stores
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees
- Visited approximately 3 locations weekly to ensure each location as fully functional and operating effectively.
Branch Manager
Metro
01.2015 - 06.2016
- Managed and inspired team members to perform to full potential, driving branch profitability
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Planned work schedules to maintain adequate staffing levels
- Disciplined employees to encourage compliance with company policies and procedures
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Verified cash by balancing cash drawers and maintaining cash count records
- Analyzed competitors and market trends to facilitate business growth
- Cash up and banking
- Stock control and ordering
- Disciplinary implementation
- Reach sales target
- Budget shop expenses
Branch Manager
Cashbuild
01.2013 - 01.2014
- Managed and inspired team members to perform to full potential, driving branch profitability
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Planned work schedules to maintain adequate staffing levels
- Disciplined employees to encourage compliance with company policies and procedures
- Verified cash by balancing cash drawers and maintaining cash count records.
Branch Manager
Woermann Brock - Windhoek & Ongwediva
09.2011 - 01.2013
- Managed and inspired team members to perform to full potential, driving branch profitability
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Planned work schedules to maintain adequate staffing levels
- Disciplined employees to encourage compliance with company policies and procedures
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Increased efficiency and drove branch revenue by optimizing daily operations
- Verified cash by balancing cash drawers and maintaining cash count records.
Regional Operations Manager
Edcon, Jet & Edgars
03.2010 - 08.2011
- Achieve sales of 100% target
- Maintain expenses below 95% of target
- Keep shop layouts at world class standards
- Recruit, select and train shop assistants, store admin managers and store managers
- Maintain and control stock loss below 1,2%
- Control data integrity and negative stocks on hand for the northern region
- Stock and Sales analysis
- Analyse store performance and action plans
- Train managers to be self-sustaining
- Maintain discipline
- Administration of leave, bonus and overtime of managers
- Stock and Sales reports
- Visited approximately 2 locations weekly to ensure each location as fully functional and operating effectively
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
Area Manager
Pep Stores
08.2007 - 03.2010
- Achieve sales of 100% target
- Cost control of area
- Recruit and train shop assistants, supervisors and store managers
- Analyze store performance
- Control stock levels in stores
- Chair disciplinary hearings
- Maintained inventory/shrink rating of less than 2%.
Branch Manager
Pep Stores, Oshikango
12.2006 - 07.2007
- Managed and inspired team members to perform to full potential, driving branch profitability
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Planned work schedules to maintain adequate staffing levels
- Disciplined employees to encourage compliance with company policies and procedures
- Increased efficiency and drove branch revenue by optimizing daily operations
- Verified cash by balancing cash drawers and maintaining cash count records
- Day to day running of store
- Administration of overtime and bonus of staff
- Disciplinary implementation
Education
High School Diploma (IGCSE) -
Mweshipandeka Secondary School
Namibia Certificate Of Completion - Fast MBA Lead - Leadership & People Management
UDEMY
04.2022
Skills
- Operations Monitoring
- Workflow Optimization
- Process Improvement Strategies
- Systems Implementation
- Team Leadership
- Staff Training
- Goal Setting
- Relationship Building
- Team Management
- Interpersonal Communication
- Customer Service
- Organization and Time Management
- Dependable and Responsible
- Conflict Resolution
- Troubleshooting
- Data Management
- Computer Skills
- Written Communication
- Decision-Making
- Supervision and Leadership
- Excellent Communication
- Customer Relations
- Budgeting and Cost Control
- Operations Oversight
- Staff Development
- Quality Assurance and Control
- Employee Motivation
Languages
English And Portuguese
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Country Operations Manager
Pep Angola
10.2020 - Current
Regional Operations Manager
Pep Angola
07.2016 - 09.2020
Branch Manager
Metro
01.2015 - 06.2016
Branch Manager
Cashbuild
01.2013 - 01.2014
Branch Manager
Woermann Brock - Windhoek & Ongwediva
09.2011 - 01.2013
Regional Operations Manager
Edcon, Jet & Edgars
03.2010 - 08.2011
Area Manager
Pep Stores
08.2007 - 03.2010
Branch Manager
Pep Stores, Oshikango
12.2006 - 07.2007
High School Diploma (IGCSE) -
Mweshipandeka Secondary School
Certificate Of Completion - Fast MBA Lead - Leadership & People Management
UDEMY
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