Nuno Anatoli Patrocínio De Oliveira
Município Do Talatona, Distrito Urbano Do Patriota,Luanda, Angola
Summary
Dynamic professional with over 5 years of experience. Skilled in organization, planning, leadership, and analysis. Known for integrity, effective conflict resolution, and attention to detail. Committed to continuous learning, client growth, and revenue maximization. Proven ability to excel in fast-paced and challenging environments.
Overview
7
7
years of professional experience
Work History
Sales Data Analyst
PARATUS - Internet Technologies Angola, S.A.
Luanda
03.2021 - Current
- Internal Auditing and Control: Conduct audits to ensure compliance and improve process adherence.
- Billing Management: Supervise invoice issuance, reducing discrepancies; manage validation with 90% accuracy, enhancing billing efficiency.
- Contract Management: Ensure 100% compliance with KYC data, streamline document processing, cutting time, and increasing accuracy.
- Workflow Development: Optimize workflows, boosting efficiency; reduce execution time by 80%.
- Request and Ticket Management: Handle department requests and monitor ticket processing, achieving high satisfaction rates.
- Sales Training Program Development: Create and lead sales training programs and workshops, increasing team effectiveness by 60%.
- Customer Complaint Management: Resolve complaints promptly; train service team in conflict resolution for effective responses.
Sales Training Department Manager
MEDICARE
Luanda
09.2019 - 03.2021
- Market Dynamics and Opportunities Training: Lead market analysis sessions, arrange guest lectures on customer preferences, and market trends.
- Sales Methods and Tools Guidance: Provide one-on-one coaching, conduct role-playing exercises to practice sales techniques, and CRM use.
- Performance Evaluation and Improvement: Implement performance reviews, use sales dashboards to adjust training, and organize weekly sessions on negotiation and sales techniques.
Data Analyst
MEDICARE
Luanda
05.2019 - 09.2019
- Validation of Procedures and Data: Validate sales procedures and customer data; ensure data integrity.
- Training Development: Create training sessions for CRM system use.
Education
Degree in - Telecommunications
Universidade Católica De Angola
Luanda, AngolaBachelor of Science - Information Technology
CTI Education Group
Johannesburg, South AfricaHigh School Diploma -
Jordao College
Johannesburg, South AfricaSkills
- Internal Auditing and Control: Conduct audits to ensure compliance and efficiency
- Requirements Gathering: Collect and analyze project needs
- Forecasting and Planning: Develop forecasts and strategic plans
- Process Optimization and CRM Systems: Enhance processes and manage CRM systems
- Innovation and Creativity: Apply innovative thinking to problem-solving
- Ethical and Compliance Standards: Ensure adherence to ethical and regulatory standards
- Employee Training/On-boarding: Design and implement training programs
- Customer Service and Quality Control: Deliver high-quality service and maintain standards
- Sales and Upselling: Increase revenue through effective sales strategies
- Process Improvement: Improve processes for better efficiency
- Call Center Operations: Oversee call center performance
- Customer Retention Strategies: Develop strategies for customer loyalty
- Teamwork and Collaboration: Collaborate to achieve goals
- Complaint Resolution and Problem-Solving: Address complaints and solve issues effectively
Certification
- ISO 27001 - Protecting Valuable Data
- Cyber Security Awareness Training - KnowBe4 Learner
- ISO 19011 - ProChem
- Customer Service - Centro Baba Internacional
- Strategic Thinking for Leaders - SOALEMAG
- Legal Entrepreneurship, Economics, and Law - Rede Inovar
- Language Proficiency in Portuguese - Camões, Instituto da Cooperação e da Língua – Africa do Sul
- Recognition for Exceptional Performance in English and Geography - Jordao College
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Afrikaans
Beginner (A1)
A1
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementPersonal development programsHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time offCompany CultureWork-life balanceReferences
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
- Engage in continuous learning through problem-solving activities and technology-related hobbies to keep skills sharp and up-to-date.
Timeline
Sales Data Analyst
PARATUS - Internet Technologies Angola, S.A.
03.2021 - Current
Sales Training Department Manager
MEDICARE
09.2019 - 03.2021
Data Analyst
MEDICARE
05.2019 - 09.2019
Degree in - Telecommunications
Universidade Católica De Angola
Bachelor of Science - Information Technology
CTI Education Group
High School Diploma -
Jordao College
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