Oliveira dos Santos

As a seasoned Solution Architect/Project Manager at Paratus ISP Company, I specialize in developing comprehensive project control plans, statements of work, and other planning documents tailored to cloud computing and datacenter solutions architecture. I excel in constructing time-phased budgets, work schedules, work breakdown structures, and control account plans specifically designed for projects related to cloud computing and datacenter solutions.

My expertise extends to creating project workflows such as Gantt charts, PERT, and CPM network diagrams customized for projects in cloud computing and datacenter solutions architecture. Additionally, I am proficient in ITILv4 practices, adept at applying industry policies and procedures to meet specific project requirements and standards.

• Experienced in analyzing customer requirements and crafting tailored design proposals for external clients. Skilled in participating in bid processes to align technical proposals with client needs. Proficient in implementing infrastructure solutions across diverse sectors, including ministerial departments, public organizations, and non-governmental entities. Adept at managing computer networks and overseeing technical issues while maintaining comprehensive IT infrastructure documentation. Collaborative approach to coordinating network documentation with account managers and proposing innovative technologies for enhanced productivity. Strong commitment to improving client satisfaction through understanding their needs and delivering effective solutions.

Experienced in implementing, managing, and monitoring computer network infrastructures for both internal operations and clients. Proficient with a variety of networking equipment including Cisco, Huawei, DLink, Ubiquiti, FS switches, and WiFi systems. Skilled in troubleshooting and resolving network issues across multiple platforms.

Expertise in data communication, including VPN setup (GRE and IPsec), and IP telephony systems such as Cisco Call Manager, Yeastar, Issabel, and 3CX. Well-versed in LAN, WAN, and WLAN management using Ubiquiti, Cisco, and Huawei technologies.

Knowledgeable in firewall management with PFsense and Fortigate. Experienced in deploying and supporting monitoring systems like Zabbix and CCTV systems such as Hikvision. Additionally, proficient in access control systems.

As a Wellsite Connectivity Coordinator, provided proactive monitoring and support for Schlumberger Angola's Rigs and Vessel connectivity. Utilized main monitoring tools such as NetQoS-NetVoyant and Super-Agent, with Remedy as the ticketing tool.

Performed basic to intermediate troubleshooting for site-to-site VPN tunneling, Cisco Voice (VoIP) solutions, and routing protocols including EIGRP, OSPF, and other WAN/LAN-related issues. Maintained constant communication with Telcos, local ISPs (MS Telecom, Angola Telecom, TV Cabo), and vendors to report incidents and ensure timely resolution.

Conducted basic to intermediate troubleshooting for Cisco routers, switches, IP phones, and Cisco Wireless Controllers. Investigated and resolved any performance issues related to applications, utilization, network degradation, and Quality of Service (QoS) in offices, Rigs, and Vessels.

Efficiently resolved hardware/software incidents and service requests according to help desk procedures and allocated timelines.

• Efficiently diagnose and resolve IT (hardware/software) incidents for oilfield operations, adhering to established protocols and timelines. Proactively collaborated with teams to implement preventive measures and stayed updated on emerging technologies.