Ornela Boaventura
Luanda
Summary
Cloud computing and virtualization engineer with solid track record in designing, deploying, and managing scalable cloud solutions. Adept at leveraging virtualization technologies to optimize infrastructure efficiency and performance. Strong focus on team collaboration and achieving measurable results, adapting seamlessly to evolving project demands. Skilled in cloud platforms, virtualization software, and automation tools, consistently delivering reliable and innovative solutions.
Overview
7
7
years of professional experience
5
5
Certification
Work History
Cloud and Virtualization Engineer
UNITEL
01.2021 - Current
- Utilized various monitoring tools effectively predicting potential issues before they became critical incidents – allowing time appropriate remediation actions be taken.
- Conducted comprehensive risk assessments to identify vulnerabilities within virtualized environments.
- Enhanced cloud infrastructure reliability by implementing automation and monitoring tools.
- Optimized cloud environments with strategic capacity planning and resource management techniques.
- Provided technical guidance to colleagues, fostering an environment of knowledge sharing and collaboration.
- Maximized system performance by conducting thorough performance analysis and tuning efforts.
- Ensured high availability through proactive maintenance activities and timely resolution of issues impacting service delivery.
- Used metrics to monitor application and infrastructure performance.
- Led migration projects from on-premises environments to cloud-based platforms, minimizing disruption while maximizing benefits realization.
System Administrator
UNITEL
06.2018 - 01.2021
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Completed reports detailing network and systems performance and downtime issues.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
End User Support Technician
Chevron
10.2017 - 03.2018
- Assessed the needs of end users to recommend appropriate hardware or software upgrades as necessary.
- Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.
- Created detailed documentation of common issues faced by end users to improve self-service resources.
- Developed a strong rapport with end users through consistent communication and effective problem-solving skills.
- Collaborated with other IT professionals to address complex technical problems effectively.
- Assisted end users with software installation, configuration, and troubleshooting.
- Educated end users on best practices for maintaining system health and preventing future issues.
- Improved system performance by regularly updating software and hardware components.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Computer Engineering
Catholic University of Angola
Luanda, Angola12-2017
Skills
- Infrastructure automation
- Cloud architecture design
- Network configuration
- Container orchestration
- Virtualization technologies
- Hybrid cloud solutions
- Backup and restoration
- Monitoring tools
- Troubleshooting
- Teamwork and collaboration
- Problem-solving
Certification
- VMware Certified Implementation Expert - Cloud Management & Automation (VCIX-CMA) - VMware
- VMware Certified Professional - Data Center Virtualization (VCP-DCV) - VMware, Inc.
- Cisco Certified Network Associate (CCNA)
- VMware Certified Professional – Network Virtualization (VCP-NV) - VMware.
- VMware Certified Professional - Cloud Management and Automation (CMA) - VMware
Trips
I have done exciting trips, visiting beautiful waterfalls, rivers beaches, caves and many other wonders that nature can offer, many of those trips where in Angola.
Languages
Portuguese
Native language
English
Advanced
C1
Timeline
Cloud and Virtualization Engineer
UNITEL
01.2021 - Current
System Administrator
UNITEL
06.2018 - 01.2021
End User Support Technician
Chevron
10.2017 - 03.2018
Bachelor of Science - Computer Engineering
Catholic University of Angola
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