Ricardo Castro
Luanda
Summary
Experienced professional with extensive progressive record of accomplishment in the field. Collaborate effectively on marketing strategies with diverse approaches to maximize sales success. Relationship-driven and well-grounded with excellent interpersonal skills and highly creative nature. Proactive, hardworking and highly successful sales and marketing leader offering expertise in partnership, channel and strategy development to drive substantial revenue increases for businesses. Tenacious producer with demonstrated record of success in exceeding revenue targets by leveraging market knowledge and natural communication skills to build long-lasting, profitable connections. Skilled in project management, collateral development, and organizational problem-solving.
Overview
5
5
years of professional experience
Work History
Marketing Coordinator
AzezukaStore
Luanda
09.2023 - Current
- Created reports summarizing performance results against established goals.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Monitored competitors' activities to stay ahead of industry trends.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Monitored market trends to identify opportunities for product development or improvement.
- Identified potential partners for joint ventures or promotional initiatives.
- Analyzed customer feedback to inform product improvements or new offerings.
- Assisted in creating presentations for clients outlining proposed solutions.
Sales Assistant
Sales Agents
Luanda
05.2019 - 06.2021
- Resolved customer complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Processed special orders for out-of-stock items when necessary.
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Provided excellent customer service to clients in person and over the phone.
- Performed regular price checks to ensure competitive pricing.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Assisted customers in locating products, providing detailed information and recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Gregorio Semedo
Luanda, LUA10-2026
Skills
- Multicultural Marketing
- Influencer outreach
- Strategic Planning
- Visual Communication
- Internet Marketing
- Sponsorship management
- Customer Service
- Market Analysis
- Negotiation and Persuasion
- Client contact
- Teamwork and Collaboration
- Sales Support
- Work Planning and Prioritization
- Marketing
- Sales expertise
Languages
Portuguese
First Language
English
Upper Intermediate (B2)
B2
Timeline
Marketing Coordinator
AzezukaStore
09.2023 - Current
Sales Assistant
Sales Agents
05.2019 - 06.2021
High School Diploma -
Gregorio Semedo
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