Dynamic Email Support Executive with a proven track record at Richel Lda, excelling in customer satisfaction and ticket management. Leveraged product knowledge to enhance customer experiences and developed FAQs that streamlined support processes. Known for maintaining professionalism and empathy while resolving inquiries, ensuring timely follow-ups for optimal client engagement.
Hi, I’m
Ricardo Santos
Luanda,LUA
Summary
Overview
1
Certificate
Work History
Richel LdaLuanda
Email Support Executive
01.2025 - Current
Job overview
- Responded to customer inquiries via email with accurate information.
- Managed ticketing system to prioritize and resolve support requests.
- Collaborated with team members to improve email response times.
- Assisted in creating and updating FAQs for common customer issues.
- Documented customer interactions for future reference and training purposes.
- Provided product information to customers to enhance their experience.
- Maintained professionalism and empathy while handling customer complaints.
- Conducted follow-up communications to ensure customer satisfaction was met.
- Monitored customer emails and responded in a timely manner to inquiries.
- Conducted research into new products and technologies that could benefit customers.
Education
College ABÊCÊR. Aires De Menezes 76, Luanda
High School Diploma
08-2016
University Overview
Skills
- Email communication
- Ticket management
- Customer satisfaction
- Product knowledge
- FAQ development
- Customer relationship management
Affiliations
Affiliations
- Volunteer work
Languages
English
Advanced (C1)
C1
Portuguese
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Russian
Elementary (A2)
A2
French
Intermediate (B1)
B1
Certification
- English certification
Timeline
Email Support Executive
Richel Lda
01.2025 - Current
College ABÊCÊ
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Documented and resolved a data breach affecting multiple clients, which led to to increased trust in our company.
Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsHealthcare benefitsWork from home optionStock Options / Equity / Profit SharingTeam Building / Company RetreatsCompany CultureQuote
Behind every successful team, there is an exceptional administrative professional who makes it all possible.
Software
Microsoft Office Suite
Google Workspace
Email & Calendar Management Tools
Typing & Data Entry
Basic Internet Skills
File Management
Virtual Meeting Tools
Office Equipment Knowledge
Hobbies and Interests
Hobbies and Interests
- Football
- Tennis
- Basketball
- Reading
- The Swinging Champion Junior
- Golf Apprentice
- Photographer
Interests
Office Administration & Organization
Time Management & Productivity
Customer Service & Client Relations
Teamwork & Collaboration
Event Planning & Coordination
Reading Business & Self-Development Books
Learning New Software & Digital Tools
Volunteering & Community Service
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