Summary
Overview
Work History
Education
Skills
References
Knowledgeoftechnologies
Personal Information
Certification
Languages
Timeline
Generic

Rodney Kizomba Martins

Luanda

Summary

Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in Infrastructure management and deployment.

Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.

I am a Well-organized IT manager, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IT Senior Manager

Teixeira Duarte SA
Angola
03.2018 - Current
  • Maintain and optimize IT operations, including data center management and cybersecurity
  • Develop and execute business continuity and disaster recovery strategies
  • Managed ICT for 40 diverse business locations across multiple industries including Retail business, Construction Site, Pharmacy, Rental walk-in Office buildings, Schools, Hotels, Automobile business and Building Management
  • Developed, implemented and managing high-quality LAN/WLAN infrastructure networks project
  • Train staff on managing networks, system servers, cybersecurity, and ensure swift reporting and resolution of issues
  • Evaluate service delivery to meet SLA metrics and align IT strategy with business needs
  • Manage helpdesk and daily IT operations, providing support for 1,500+ network users nationwide
  • Manage 22 technical support staff and prepare annual budgets, including salary and daily operation costs
  • Analyse system and software requirements to meet operational needs
  • Hands-on installation and management of Hyper-V, VMware, Veeam backup and Failover Clusters
  • Manage tech resources within budgets; negotiate cost-efficient prices with vendors
  • Advise on ICT policy and process improvement
  • Perform hands-on hardware/software upgrades for optimal system performance
  • Implement network security policies; maintain 99% reduction in breaches
  • Establish collaborations with vendors and ISPs in Angola and internationally.

IT Manager

BayviewLTD Grupo Vernon
Angola
05.2016 - 02.2018
  • Design and maintain scalable network architecture, including SD-WAN and cloud integration
  • Implement security measures such as firewalls and antivirus software to protect the network from outside threats
  • Recruited, trained and supervised IT department staff.
  • Training staff members on various aspects of computer usage and software applications.
  • Monitor network performance, analyse user needs, and recommend solutions
  • Manage infrastructure upgrades, troubleshooting, and client relations while ensuring data protection.

Bweza (Banco Kwanza)
Angola
11.2014 - 04.2016
  • Lead a team of 5 engineers and 25 technicians, overseeing employees, vendors, and contractors on all projects
  • Develop and implement secure, high-quality IT infrastructure
  • Collaborate closely with internal partners to optimize Scope of Work (SOW) delivery
  • Manage IT systems aligned with user needs and organizational policy
  • Lead multiple IT projects, including VMware migration and disaster recovery implementation
  • Develop and enforce systems policies, procedures, and SLAs
  • Oversee IT budgets, sourcing strategies, and vendor relationships for cost-effective solutions
  • Ensure data security through daily backups and robust network protection
  • Identify and resolve IT issues promptly, implementing effective solutions
  • Procure and implement efficient, economical technology products and software.

ICT Manger

Anglobal SA- Innovative solutions for telecom and energy engineering
03.2011 - 10.2014
  • Delivered efficient technical support for ISPs while rigorously managing SLA
  • Developed and implement IT policies and best practice support documentation
  • Delivered Datacenter Implantation and 10 sites with Dwan communication
  • Oversee IT systems, providing daily technical support and ensuring smooth operations
  • Lead and develop IT team, aligning tasks with departmental goals and technology needs
  • Assess, procure, and implement cost-effective technology solutions
  • Evaluate technology usage and recommend improvements to management
  • Direct IT specialists and manage operational expenses.

Network and System Admin (Contract)

Grupo NDS- Multiparques – Terminal Gestão de Logística, Lda
Angola
10.2009 - 02.2011
  • Optimize IT operations, focusing on data center efficiency and robust cybersecurity measures
  • Implement continuous security monitoring and advanced threat detection systems
  • Ensure optimal functionality of all computer systems and network infrastructure
  • Deploy and maintain servers, switches, routers, and other network equipment
  • Manage system updates, software installations, and driver upgrades
  • Respond to user tickets, diagnosing and resolving IT issues promptly
  • Administer user accounts via Active Directory and manage Exchange email systems
  • Implement and configure network security measures, including firewalls
  • Contribute to IT procurement decisions, focusing on cost-effectiveness and scalability
  • Provide daily and weekly activity reports, highlighting key performance metrics.

Network Support Technician

Cursitor Trading Network Ltd
11.2005 - 08.2008
  • Installed, configured, and maintained network hardware and software.
  • Implemented security measures like antivirus programs and encryption techniques to protect data from unauthorized access.
  • Coordinated with vendors for procurement of new equipment and parts needed for repairs or upgrades.
  • Maintained an inventory of all hardware components used within the network environment.
  • Resolved incidents reported by users in a timely manner.
  • Monitored user activity logs for any suspicious behavior or malicious attacks.
  • Resolved complex technical issues by escalating them to higher levels when necessary.
  • Provided training sessions on basic networking concepts to users who are unfamiliar with them.

Network & System and Multimedia trainee technician

Ealing Studios -Thames Valley University
08.2003 - 11.2005
  • Manage hardware/software lifecycle: deployment, configuration, and upgrades
  • Provide tier-2 technical support, emphasizing user empowerment
  • Administer user accounts and implement role-based access control
  • Conduct proactive security assessments and implement Zero Trust architecture
  • Generate actionable insights through automated daily/weekly reporting.

Education

Master of Science - Computer Science And Programming

University of The People
United States
12-2024

BA (Hons) in Music technology with radio broadcasting 2:1 -

Thames Valley University
London, UK
01.2007

City and guilds Certificate in Information Technology -

South Thames College
London
01.2004

High School Diploma -

South Thames Valley College
London, UK
09-2006

MBA - Mini Master-Advanced Leadership

Angola Business School
Angola-Luanda
07-2022

CCNA- Cisco Certified Network Associate - Computer Networking And Telecommunications

RUMOS
Angola
05-2011

Fortinet Network Security Expert (NSE1,2,3) Program - Fortinet Certified Associate Cybersecurity

FORTINET
Online
03-2023

Some College (No Degree) - ITIL 4 And Prince 2 Foundation

Study365
London
02-2024

Skills

  • Leadership
  • Management
  • IT Contract Management
  • IT Procurement
  • Project Management & Delivery
  • ISP Negotiations
  • Conflict Management & Resolution
  • Problem Solving
  • Research
  • IT Operation
  • Interpersonal Skills
  • Adaptability
  • Flexibility
  • Teamwork
  • Continuous Improvement
  • Communication
  • People Management
  • Training & Development
  • Mentoring & Coaching
  • Document system management and Archiving
  • GED and ECM

Knowledge of Technologies

  • SAP ERP
  • Power BI
  • Bitrix24
  • Helpdesk and ticketing Service Management
  • Server management
  • Microsoft 365 platform service
  • Toolbox
  • Microsoft Exchange
  • EasyVista ITSM – IT Management Solution
  • Data Center Management
  • LAN & WLAN Design
  • IT infrastructure management and implementation
  • VMware
  • Veeam Back Forti Switch
  • FortiGate and Forti Access Point configuration
  • Cisco
  • Dell Server
  • CCTV
  • MPLS
  • VPN
  • Windows Server
  • UNIX
  • MAC OSX
  • Protocols; OSI Model
  • TCP/IP Model
  • Routing; OSPF
  • BGP
  • IBGP
  • VLAN e VTP
  • Proxy Server
  • Virtual Server; VMware management console
  • Hyper-V
  • Terminal Server
  • VPNSQL
  • MySQL
  • Oracle DB
  • Server 2012 R2
  • NAS e SAN Storage
  • Java Media Framework
  • 3DS Max
  • Lightwave
  • SAP HANA
  • Symantec and Checkpoint Firewall
  • Zimbra Mail Server
  • AutoCAD license Management
  • Veeam data Backup & Replication
  • Information Security
  • Disaster Recovery
  • Network Administration
  • User Training
  • Application support
  • IT service management
  • Risk mitigation planning
  • Information confidentiality
  • Team Collaboration
  • Software Development
  • Documentation Management
  • Virtualization
  • Technical leadership
  • Technical Troubleshooting

References

Edna Pereira Freitas, Edna.pereira_freitas@bp.com

Knowledgeoftechnologies

SAP ERP Power BI Bitrix24 Helpdesk and ticketing Service Management Server management Microsoft 365 platform service Toolbox Microsoft Exchange ServiceNow FreeDesk Solar Helpdesk Support EasyVista ITSM – IT Management Solution Data Center Management LAN & WLAN Design IT infrastructure management and implementation VMware Veeam Back Forti Switch FortiGate and Forti Access Point configuration Cisco Dell Server CCTV MPLS VPN Windows Server UNIX MAC OSX Protocols; OSI Model TCP/IP Model Routing; OSPF BGP IBGP VLAN e VTP, Proxy Server Virtual Server; VMware management console VMware Hyper-V Terminal Server VPN|SQL MySQL Oracle DB Server 2012 R2 NAS e SAN Storage Java Media Framework 3DS Max Lightwave SAP HANA Symantec and Checkpoint Firewall Zimbra Mail Server, AutoCAD license Management and Veeam data Backup & Replication.

Personal Information

Nationality: British & Angola

Certification

ITIL 4 And Prince 2 Foundation
Study365|Feb 2024

Fortinet Network Security Expert (NSE1,2,3) Program|Fortinet Certified Associate Cybersecurity
FORTINET Mar 2023

CCNA- Cisco Certified Network Associate|Computer Networking And Telecommunications
RUMOS|Angola| May 2011

Languages

English
First Language
Portuguese
Proficient (C2)
C2

Timeline

IT Senior Manager

Teixeira Duarte SA
03.2018 - Current

IT Manager

BayviewLTD Grupo Vernon
05.2016 - 02.2018

Bweza (Banco Kwanza)
11.2014 - 04.2016

ICT Manger

Anglobal SA- Innovative solutions for telecom and energy engineering
03.2011 - 10.2014

Network and System Admin (Contract)

Grupo NDS- Multiparques – Terminal Gestão de Logística, Lda
10.2009 - 02.2011

Network Support Technician

Cursitor Trading Network Ltd
11.2005 - 08.2008

Network & System and Multimedia trainee technician

Ealing Studios -Thames Valley University
08.2003 - 11.2005

Master of Science - Computer Science And Programming

University of The People

BA (Hons) in Music technology with radio broadcasting 2:1 -

Thames Valley University

City and guilds Certificate in Information Technology -

South Thames College

High School Diploma -

South Thames Valley College

MBA - Mini Master-Advanced Leadership

Angola Business School

CCNA- Cisco Certified Network Associate - Computer Networking And Telecommunications

RUMOS

Fortinet Network Security Expert (NSE1,2,3) Program - Fortinet Certified Associate Cybersecurity

FORTINET

Some College (No Degree) - ITIL 4 And Prince 2 Foundation

Study365

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Rodney Kizomba Martins