Rodolfo Figueiredo
Luena, Moxico,Angola
Summary
Industrious and enthusiastic job proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results.
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Client Manager
Angolan Investiment Bank
Luena, Moxico, Angola
01.2009 - Current
- Held regular meetings with relationship manager and other officers to discuss trends and new ideas to resolve issues.
- Studied local market, identified potential opportunities and informed sales team to follow up.
- Applied regulatory expertise to develop compliant policies and processes.
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Identified and implemented customer service and complaint handling advancements.
- Liaised between customers, staff and stakeholders to maintain constructive communications.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Reviewed client files to identify opportunities for cross selling.
- Educated customers about company products, services and special offers.
- Kept records of all contact with clients using CRM system.
- Conducted customer surveys and recommended ways of improving customer satisfaction.
- Analysed complaint root causes to identify improvement areas.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Assessed current processes to maximise opportunities for customer satisfaction.
- Maintained well-managed accounts for a diverse client portfolio, ensuring customer satisfaction.
Manager Director
Fileddy LDA
Luena, Moxico, Angola
08.2019 - Current
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
- Analysed sales to identify top-performing products.
- Created and implemented best practice policies and processes to aid operational performance.
- Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
- Planned and managed resources and budget to support and deliver objectives.
Education
licensee - Computer Sciences
Moxico Polytechnic Higher Institute
Moxico, Angola 03.2012 - 12.2017
Skills
- Conflict resolution
- Commercial awareness
- Agile project management
- Transformational leadership
- Key accounts and territory management
- Fiscal health management
- SMART goal setting
- Commercial improvement planning
- Systems and automation applications
- Coaching leadership
- Workforce development
- Opportunities identification and creation
- Performance development planning
- Democratic leadership
- Financial management
- Industry partnership development
- Strategic consultancy
- Policy development
- Integrative negotiation
- Business administration
- Programme oversight
Languages
English
Upper intermediate
Portuguese
Fluent
French
Beginner
Timeline
Manager Director
Fileddy LDA
08.2019 - Current
licensee - Computer Sciences
Moxico Polytechnic Higher Institute
03.2012 - 12.2017
Client Manager
Angolan Investiment Bank
01.2009 - Current
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