Sandra Henriques

• Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Enhanced online presence with social media content, and targeted digital advertising campaigns.
• Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Launched successful referral program, encouraging satisfied customers to spread word about business.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
• Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for startup.
• Led a team of professionals, fostering a culture of creativity, collaboration, and performance excellence.
• Implemented employee on job training programs, improving team skills and fostering culture of continuous learning and development.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.

• Full administrative support to the CEO Office.
• Answered high volume of phone calls and email inquiries.
• Enhanced CEO’’s productivity, time optimization and prioritization of task by managing email (Incoming/ Outgoing), calendar (scheduling meetings and appointments), contact lists (company/personal), correspondence (Incoming/ Outgoing), phone calls, faxes and travel arrangements (itineraries, flights, visa requirements, coordinated and reserved transportation and lodging).
• Organized complex international travel itineraries that factored in meetings across different time zones while maximizing efficiency.
• Processed travel expenses and reimbursements for CEO, executive team and vice presidents as needed.
• Managed special projects for the CEO, achieving desired outcomes within specified timeframes.
• Provided exceptional administrative support during high-pressure situations such as mergers or acquisitions and presented urgent requests for a timely response.
• Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
• Took notes and dictation at meetings and transcribed dictated information to provide clearly written communication.
• Handled sensitive information discreetly while maintaining strict confidentiality protocols.
• Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
• Served as a primary point of contact between executives, internal and external stakeholders such as Sonangol and the Ministry of Petroleum through efficient correspondence handling.
• Created and managed office systems to efficiently deal with documentation.
• Improved information accessibility through diligent maintenance of electronic and paper records.
• Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for CEO, board of directors, and executive vice presidents.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Coordinated events and worked on ad hoc projects.
• Tackled special projects such as the Administrative Committee to improve Administrative support throughout the organization.
• Reduced operational inefficiencies by suggesting improvements to administrative workflows based on observations made.
• Managed wardrobe by setting up dry-cleaning services, pressing garments and organizing clothing.
• Managed household budget by paying bills and balancing checking account.
• Promoted a positive company image by representing the CEO at events, meetings, and conferences.

• Full administrative support to Vice President Wells/ Vice President Wells Africa and deputy in country.
• Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
• Office management.
• Enhanced VP’’s productivity, time optimization and prioritization of task by managing email (Incoming/Outgoing), calendar(scheduling meetings and appointments), contact lists (company/personal), correspondence(Incoming/ Outgoing), phone calls, faxes and travel arrangements (itineraries, flights, visa requirements, coordinated and reserved transportation and lodging).
• Processed travel expenses and reimbursements for Vice President.
• Facilitated transportation to and from appointments.
• Assisted in the preparation of reports and presentations material.
• Maintained appropriate filing of personal and professional documentation, using discretion when handling confidential information.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Served as the first point of contact for the Leadership Team, incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Streamlined communication acted as primary point of contact between executives and internal/external stakeholders.
• Planned, Coordinated and setup VIP visits.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Planned and coordinated GWO events and functions with attention to detail ensuring successful execution.
• Boosted team morale, organized team-building activities that fostered a positive work environment.
• Developed, managed, organized and maintained the Administrative Team in Luanda and London (Sundbury Offices).
• Completed household tasks by assisting with laundry, housekeeping (through maintenance services) and grocery shopping.

Contractual Tasks

• Contractual correspondence between Operations Management Team and Contractor (AFM) (in liaise with Law department)
• CIMS - Controls Integrity Management System Assessments

Operations Department - Torres Atlantico Facilities Management

• Office Management
• Conference and Events Management
• Travel Arrangements
• Development and Implementation of new Documentation Process
• Management and stewardship of Department Filing System (Soft/Hard)
• Monthly KPI's
• Interface with Partners through correspondence (SNL P&P and BP)
• Interface with Security department on the TA Parking Slots Allocation Process
• Safety (Monthly Man Hours Compilation)
• Interface with Contractor for implementation of KPI's, Safety Loss Prevention System (LPO's) and MPI (Management Protection of Information)

Major Projects Department - Torres Atlantico Construction Project

• Office Management
• Conference and Events Management
• Travel Arrangements
• Management and stewardship of Department Filing System (Soft/Hard)
• Office Supplies Management
• Controls Advisor - Controls Integrity Management System - 1 year
• Management Protection of Information - Department IPA (Information protection Advisor)
• SAP (Service Requests, Material Requests and LVPO's)