SANDRA LUCIANO MASSOCOLO
Luanda
Summary
I am applying to become a Chat Support Specialist in order to learn and perform the various responsibilities assigned in this area, to enhance and use my technical skills and abilities for the benefit of the organization. I have excellent organizational and verbal and written communication skills, detail-oriented and problem-solving, adaptability and flexibility to handle various administrative tasks and the ability to handle confidential information.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance Translator (Portuguese to English)
Self-Employed
06.2024 - 12.2024
- Translated a variety of texts including emails, product descriptions, and blog posts
- Ensured consistency, clarity, and cultural appropriateness of content
- Managed small projects independently, delivering on time and within scope.
English Tutor
Elinguistica
05.2023 - 11.2023
- Develop and present educational material (lesson plans) according to students’ learning needs.
- Evaluate students’ progress through assignments and assessments.
- Research and implement new teaching methods and create a positive environment for face-to-face and online classes that contribute to students’ learning.
Customer Support
BukaApp Startup – Computer Courses
03.2019 - 08.2019
- Support the team of trainers in carrying out the organized projects
- Customer service and provide information about the Java course to new clients.
- Create reports, write meeting minutes, create presentations, schedule meetings and provide support to visitors.
- Promote the courses to workshop participants and establish networking with participants.
- Internship
Education
Business Management Degree -
Lusíadas University of Angola
06-2026
Technical Course - Computer Science
Instituto Medio Politécnico Alda Lara
01.2019
Skills
- Experienced in Microsoft Office suite applications
- FLUENT in Portuguese and English
- Attention to detail
- Interpersonal communication
- Customer engagement
- Project management abilities
- Organizational skills
- Excellent communication
LNGG
Portuguese (Native)
English (Advanced)
Certification
- Udemy Course (Digital Marketing Training) - May- June 2025
Timeline
Freelance Translator (Portuguese to English)
Self-Employed
06.2024 - 12.2024
English Tutor
Elinguistica
05.2023 - 11.2023
Customer Support
BukaApp Startup – Computer Courses
03.2019 - 08.2019
Technical Course - Computer Science
Instituto Medio Politécnico Alda Lara
Business Management Degree -
Lusíadas University of Angola
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