Enthusiastic and passionate learner seeking to further my work experience. Eager to make an impact on my community and those around me. Hardworking and persistent problem solver. I love to experience and immerse myself in new surroundings.
Overview
5
5
years of professional experience
Work History
HOTEL MANAGER
Finca Victoria
07.2022 - 08.2022
Worked at this award winning hotel in their Summer Hotel Manager Program to gain valuable knowledge in the hospitality field.
Worked many positions including: Concierge, sous-chef, store manager, dinner host
Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Oversaw reservations received from direct calls and provided room availability information.
Developed business, financial and analytical skills needed for career.
Collaborated with my co-workers to ensure hotel operations ran smoothly
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Babysitter
Community
01.2019 - 12.2023
Played games, worked on puzzles, and read books to young children..
Organized and cleaned home, Sanitized, dishes, tabletops and toys.
Maintained a clean and organized environment to ensure the well-being of children under care.
Prepared healthy, age-appropriate snacks and meals.
Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Undergraduate - Marketing
John Cabot University
Rome, Italy
05.2027
High School Diploma -
Frank Sinatra High School of The Arts
Queens, NYC
06.2023
Skills
Patience and Empathy
Time Management
Strong Work Ethic
Reliability
Guest complaint resolution
Cash Handling
Staff Scheduling
Staff Training
Hospitality
Outstanding communication skills
Telephone Etiquette
Dining reservations
Languages
English
Slovak
Italian
Timeline
HOTEL MANAGER
Finca Victoria
07.2022 - 08.2022
Babysitter
Community
01.2019 - 12.2023
Undergraduate - Marketing
John Cabot University
High School Diploma -
Frank Sinatra High School of The Arts
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