Seth-Benoit NIYUKURI
Kigali
Summary
Results-driven Sales and Marketing Counseling Manager with a proven track record in team leadership and negotiation. Skilled in streamlining operations and improving customer engagement, contributing to enhanced service delivery and increased client satisfaction.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Counseling Manager
ELECTROPA-COMÉRÇIO E PRESTAÇÃO (SU) LDA
01.2026 - Current
- Streamlined daily operations to enhance workflow efficiency and elevate customer satisfaction.
- Supported team in managing inventory, maintaining accurate stock levels, and minimizing discrepancies.
- Contributed to training new staff on operational procedures and company policies.
- Collaborated with colleagues to enhance service delivery and improve client interactions.
- Implemented best practices for safety compliance during routine operations and employee tasks.
- Streamlined communication between departments to foster teamwork and operational efficiency.
- Engaged in continuous learning about industry standards and operational tools to aid team objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Defined clear targets and objectives and communicated to other team members.
Sales and Marketing Manager
Kenyos Rwanda
12.2022 - 03.2025
- Developed and executed targeted marketing campaigns to increase brand awareness and customer engagement.
- Analyzed market trends and consumer behavior to inform strategic sales decisions and improve product offerings.
- Collaborated with cross-functional teams to enhance the customer experience and streamline service delivery processes.
- Managed social media platforms, creating engaging content that drove audience growth and interaction rates.
- Trained and mentored junior staff on best practices in sales techniques and marketing strategies.
- Implemented CRM systems to track customer interactions, improve follow-ups, and boost sales conversions.
- Coordinated promotional events and trade shows to showcase products, generating leads and building client relationships.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Managed sales promotions and marketing strategies on major social media sites.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Manager
FAST MULSERVICE Ltd
04.2020 - 12.2022
- Developed and implemented operational strategies to enhance efficiency in service delivery.
- Managed budgeting processes, ensuring accurate financial forecasting and reporting.
- Led cross-functional teams to optimize project outcomes and improve client satisfaction.
- Streamlined workflows by identifying bottlenecks and implementing process improvements.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Clinical Psychology Intern
CARAES NDERA
06.2019 - 12.2019
- Conducted therapeutic assessments to identify client needs and treatment goals.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Facilitated individual and group therapy sessions, enhancing client coping strategies.
- Monitored client progress, adjusting treatment approaches based on feedback and outcomes.
Education
Bachelor of Social Science - Counseling Psychology
Mount Kenya University
Kigali, Rwanda 01-2024
Transcipts of University Bachelor Program Courses - Clinical Psychology
University of Kibungo(UNIK)
Ngoma, Rwanda12-2018
Psychology And Science of Education (PSE) -
University of Burundi
Bujumbura, Burundi06-2016
High School Diploma -
Lycée Kiremba-Sud
Kiremba-Bururi, Burundi 07-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Conflict resolution
- Negotiation
- Coaching and mentoring
- Effective communication
- Organizational skills
- Employee coaching and mentoring
- Active listening
Languages
Kinyarwanda
Native or Bilingual
French
Professional Working
English
Professional Working
Swahili
Limited Working
Portuguese
Professional Working
Timeline
Sales and Marketing Counseling Manager
ELECTROPA-COMÉRÇIO E PRESTAÇÃO (SU) LDA
01.2026 - Current
Sales and Marketing Manager
Kenyos Rwanda
12.2022 - 03.2025
Business Manager
FAST MULSERVICE Ltd
04.2020 - 12.2022
Clinical Psychology Intern
CARAES NDERA
06.2019 - 12.2019
Bachelor of Social Science - Counseling Psychology
Mount Kenya University
Transcipts of University Bachelor Program Courses - Clinical Psychology
University of Kibungo(UNIK)
Psychology And Science of Education (PSE) -
University of Burundi
High School Diploma -
Lycée Kiremba-Sud