Sheshachala KS
Bangalore,India
Summary
Accomplished professional with extensive expertise in sales and marketing strategies, product promotion, and strategic planning. Proven track record in revenue generation, inventory management, and vendor management. Adept at logistics management, budgeting and costing, and quality management. Demonstrates excellence in training and development, customer relationship building, and team management. Strong leadership skills with a focus on capacity planning, change implementation, advanced P&L analysis, cost control, staff recruitment, budget control, data-driven decision-making, leadership development, profit and loss understanding, inventory control, and competitor analysis. Committed to driving business growth through innovative strategies and effective team leadership.
Seasoned professional with career focus in operational management. Drive organisational success by streamlining processes and enhancing team performance. Excel in strategic planning and resource optimisation to achieve company objectives.
Experienced Operational Manager known for driving process improvements and fostering cohesive team environments. Led multiple projects to streamline operations, resulting in higher productivity and reduced costs. Strong problem-solver with knack for implementing effective strategies that align with organisational goals.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
30
30
years of professional experience
6021
6021
years of post-secondary education
Work History
Area operational Manager
Noble Group SA
Luanda, Angola
09.2024 - Current
- Achieved streamlined operations with thorough risk assessments.
- Streamlined operational efficiency by conducting detailed process audits.
- Implemented new policies for improved staff productivity and morale.
- Performed cost analysis, identifying areas for financial savings without compromising service quality or delivery speed.
- Managed multiple projects to ensure timely completion and quality standards met.
- Set departmental goals, fostering a result-oriented work environment.
- Established clear budgets and cost controls strategies to meet objectives.
- Developed organizational policies for administrative oversight and internal controls.
- Improved operational transparency through implementation of robust reporting systems.
- Managed budget allocation to maximise resource utilisation and minimise wastage.
- Fostered a culture of continuous improvement, leading to enhanced performance across all departments.
- Improved safety standards with implementation of regular training programmes.
- Led cross-functional teams for better coordination and increased efficiency.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Cluster manager
Big Basket
Bangalore, India
03.2019 - 09.2024
- Company Overview: Innovative Retail Concepts Pvt Ltd
- Cluster Manager - Business Operations, overseeing two 20K B2C store and eight BBNOW Express stores in Bangalore Northwest, successfully achieving top metrics and generating over ₹225 crore in revenue with a 6% EBITDA
- Brought down delivery cost from 11% to 5% & DC cost from 8% to 5.0% and Key Initiative taken on Inventory health check and accuracy improvement it results in reducing write off and stock variance
- Executing & controlling operational functions and implementing company policies to achieve team growth
- Executing & Controlling WH function and well managing of team for productivity & best service provider to the shop floor for sales
- Accurate and precise in all work-related assignments with the ability to contribute to corporate financial goals
- Innovative Retail Concepts Pvt
- Ltd
- Developed training programmes for improved staff performance.
- Resolved conflicts promptly, maintaining a harmonious work environment.
- Achieved high levels of customer satisfaction with effective problem-solving techniques.
- Conducted regular meetings to update staff on company developments and goals.
- Built strong relationships, ensuring client trust and loyalty.
- Monitored performance metrics for continuous improvement.
- Streamlined operations to enhance productivity.
- Optimised resource allocation with strategic planning and forecasting.
- Delegated tasks effectively, maximising team output.
- Used multi-source data to determine sales and delivery terms for products and services.
- Administered recruitment process, securing top talent for the organisation.
- Led cross-functional teams for project execution success.
- Oversaw daily operations, ensuring smooth workflow processes.
- Ensured regulatory compliance with diligent documentation management practices.
- Formulated strategic plans to meet corporate targets and objectives.
- Maintained strict compliance to company policies, upholding organisational integrity.
- Allocated teams, materials and calendar space for individual projects.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
Assistant General Manager
Metro Cash and Carry
Bangalore
04.2018 - 03.2019
- Lead a team of 300 in managing retail sales operations, focusing on recruitment, training, and performance management
- Collaborate with senior management to devise and implement business growth strategies
- Enhance customer satisfaction by ensuring effective customer support and product accessibility
- Oversee stock maintenance, vendor relationships, and logistics operations, ensuring adherence to hygiene and safety standards
- Integrated sustainable practices into business operations, contributed towards environmental responsibility.
- Liaised with other department heads to coordinate inter-departmental tasks smoothly.
- Fostered a positive work environment with regular team-building activities.
- Supervised daily operations for seamless business activities.
- Prioritised staff welfare for improved morale and commitment.
- Conducted regular employee training to enhance skillsets.
- Oversaw procurement processes, secured cost-effective supplies always.
- Achieved smooth workflow with diligent project oversight.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Ensured compliance with health and safety standards for a safe workplace.
- Led quality assurance initiatives, maintained high product standards consistently.
- Managed inventory, ensured consistent supply of resources.
Manager - Training & Development
Metro Cash and Carry
Bangalore
07.2016 - 04.2018
- Developed and delivered training programs to enhance team performance and skill sets
- Implemented successful product promotion strategies to boost sales of non-moving products
- Improved employee retention by creating engaging career development plans.
- Fostered a supportive learning environment with regular feedback sessions.
- Optimised resources utilisation by introducing cost-effective online training systems.
- Set expectations for all trainees, promoting a high-performance ethos throughout the organisation.
- Monitored effectiveness of training programmes with detailed after-action reviews.
- Customised training materials for various departments' specific needs, enhancing relevance and impact.
- Designed e-learning courses to facilitate remote professional development.
- Coordinated annual training schedules, ensuring consistent professional growth opportunities.
- Managed third-party trainers contracts, ensuring quality control and value for money.
- Established company-wide policies for effective knowledge management.
- Identified skill gaps through regular staff evaluations, improving targeted training efforts.
- Developed comprehensive training programmes for improved staff performance.
- Implemented mentoring programme to support junior staff development.
- Promoted a culture of continuous learning through regular motivational talks and seminars.
- Advocated the importance of ongoing professional education amongst senior management.
- Streamlined onboarding process, resulting in faster integration of new hires.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Analysed training requirements at individual, team and organisational level.
Department Manager (Fresh Food & Grocery)
Metro Cash and Carry
Bangalore
05.2015 - 06.2016
- Managed the fresh food and grocery department, ensuring quality control and stock management
- Promoted new products and maintained vendor relationships to ensure product availability
- Boosted overall performance with regular training workshops.
- Organised department tasks for increased productivity.
- Conducted team meetings to improve internal communication.
- Developed department goals aligned with company vision.
- Negotiated supplier contracts to reduce costs.
- Implemented quality control measures, maintaining high standards of service.
- Handled customer complaints for improved satisfaction rates.
- Streamlined administrative processes, reducing paperwork backlog.
- Coordinated inter-departmental collaborations, resulting in cohesive projects.
- Allocated resources, optimising department efficiency.
- Troubleshooting procedures carried out, eliminating frequent technical issues.
- Improved staff morale by implementing regular feedback sessions.
- Managed inventory levels to prevent stock shortages.
- Delegated assignments to maximise individual strengths.
- Established key performance indicators to monitor progress.
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Reduced operational delays with proactive scheduling.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Rotated merchandise and displays to feature new products and promotions.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Category Store Manager
Jubilant Retail
Bangalore
06.2012 - 04.2015
- Directed store operations, focusing on inventory control and sales growth
- Implemented advanced Excel and supervisory development training programs
Department Manager
Future Value Retail India Ltd.
Bangalore
05.2008 - 05.2012
- Managed departmental operations with a focus on quality assurance and customer satisfaction
Outlet In-Charge
SLV Chain of Hotels
Bangalore
01.2004 - 04.2008
- Oversaw daily operations, including inventory management and customer service
Head-Cashier
Hotel Akarshi
Bangalore
07.1997 - 12.2003
- Managed cash handling, accounting, and financial reporting
Assistant Accountant
Karnataka Minerals & Refractories Ltd.
Bangalore
05.1996 - 06.1997
- Assisted in accounting and financial management tasks
Store Manager
NTC Rice Industries
Bhadravathi
03.1995 - 02.1996
- Supervised inventory and store operations, ensuring efficient stock management
Education
Diploma in Business Management - Diploma in Business Management
Indian School of Business Management
Bangalore03.2010
Diploma in Computer Accounting -
Zeal Computers
Bangalore03.2006
Bachelor of Commerce (B.Com) -
Kuvempu University
Shimoga04.1994
Skills
- Sales & Marketing Strategies
- Product Promotion
- Strategic Planning
- Revenue Generation
- Inventory Management
- Vendor Management
- Logistics Management
- Budgeting & Costing
- Quality Management
- Training & Development
- Customer Relationship
- Team Management
- Leadership excellence
- Capacity planning
- Change implementation
- Advanced P&L analysis
- Cost control
- Staff recruitment
- Budget control
- Data-driven decision-making
- Leadership development
- Profit and loss understanding
- Inventory control
- Competitor analysis
Languages
English
Kannada
Hindi
Personal Information
- Date of birth: 05/15/73
- Nationality: India
- Marital status: Married
Custom
I Sheshachala hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Area operational Manager
Noble Group SA
09.2024 - Current
Cluster manager
Big Basket
03.2019 - 09.2024
Assistant General Manager
Metro Cash and Carry
04.2018 - 03.2019
Manager - Training & Development
Metro Cash and Carry
07.2016 - 04.2018
Department Manager (Fresh Food & Grocery)
Metro Cash and Carry
05.2015 - 06.2016
Category Store Manager
Jubilant Retail
06.2012 - 04.2015
Department Manager
Future Value Retail India Ltd.
05.2008 - 05.2012
Outlet In-Charge
SLV Chain of Hotels
01.2004 - 04.2008
Head-Cashier
Hotel Akarshi
07.1997 - 12.2003
Assistant Accountant
Karnataka Minerals & Refractories Ltd.
05.1996 - 06.1997
Store Manager
NTC Rice Industries
03.1995 - 02.1996
Diploma in Business Management - Diploma in Business Management
Indian School of Business Management
Diploma in Computer Accounting -
Zeal Computers
Bachelor of Commerce (B.Com) -
Kuvempu University
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