Simão Muhongo

Service quality technician, among the various skills, highlights the skills developed in terms of Data Analysis, through preventive monitoring of the main KPIs and KQIs. For five years, analytical competence and solid criticism were developed to respond to the company's challenges. Oratory skills were also developed in terms of presenting reports at the Management level

• In 2020, Promoted to Técnico II in 3 years due to sequences of Excellent evaluations and Participation in the Project to create Unique Quality Indicators which resulted in the improvement of executive reports at UNITEL level.
• Design, Planning and implementation of the Single Quality Indicators, achieved in a continuous effort to increase revenue and reduce costs.
• Consistently high customer satisfaction ratings maintained through network incident and problem resolution
• Led the team to achieve the Implementation of the Service Quality Monitoring Model for the 18 provinces in the vision by states and districts, obtaining top management recognition and financial reward.
• Recognized as a 2022 Department Employee of the Year for outstanding performance and team contributions.

• Member, Small Business Association (2008 - present)

• Studying for a Data Analytics Certification
• objective, Power BI Certification - PL300

• ITIL Fundation v4 Specialist, 2020
• Advanced Excel from HASTAG, 2023