Telmo Neto
Luanda
Summary
Adaptable professional with a quick learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Experienced in navigating complex technical environments, with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities, and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Database Administrator
SPIE (for TotalEnergies)
01.2022 - 01.2023
- Responsible for organizing and updating the structure of the Division's support databases, in close connection with the authors and/or administrators of computer programs, internally (SIT), or acquired from provider companies.
- Support the development of models and forms to be used in administrative and technical processing at the level of the various Division Entities, promoting their possible integration with an integrated information system.
- Support the management of databases related to inventories of the accommodation and office management service.
- Preparation of manuals to support the use of the Kimoce platform and Key Pro III system.
- Insertion of work permit data on the Kimoce platform
- Management and monitoring of the maintenance of the security guards, in collaboration with the PRT.
- Administration of access in computer programs used in the Access database
- Planning, maintenance and management of the database at Kimoce level
- Preparation and monitoring of statistical data (Adobe Acrobat KIMOCE)
- Updated databases with new employee information, job changes and terminations.
- Identified needs of customers promptly and efficiently.
- Led database migration and upgrade projects to ensure smooth transitions.
- Collaborated with IT team to integrate databases with other applications.
- Configured user accounts, privileges, roles, profiles. in the database server.
- Supported end users in selecting, procuring and using software applications.
- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
IT Infrastructure Specialist
ITGest
Luanda
01.2017 - 01.2021
- Responsible for configuring workstation with computers and necessary peripheral devices (routers and printers)
- Check computer hardware (HDD, mouses and keyboard) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in order to optimize performance
- Ensure network and computer system security and privacy
- Provide training and guidance to users on how to operate new software and computer equipment
- Organize and Schedule software, updates and maintenance without interrupting other people's work
- Run diagnostics to discover faults and solve problems (repair or replace components, eliminate errors)
- Identify shortages of computer or network equipment to place necessary orders
External IT Consultant
Sodiam EP
Luanda
01.2017 - 01.2019
- Responsible for the implementation, programming and development of the SAP server
- Provide consulting in the development and implementation of SAP modules, system analyst
- Collecting processes and requirements for solution
- Participation in the application, functional for solution
- Participation in the application, functional analysis, and preparation of technical documentation
- Provide training and orientation about the the SharePoint Portal
- Assist with software organization and programming, network updates and maintenance
- Assist in performing diagnostics to discover faults and resolve problems
IT Trainee
Alliance Assurance
Algiers
01.2015 - 01.2016
- Responsible for configuring workstations with computers and necessary peripheral devices (routers and printers)
- Install and configure appropriate software and functions according to specifications
- Develop and maintain private telephone network in order to optimize performance between lines
- Control and execution of maintenance of closed-circuit television system equipment and access control in security system
Education
Degree - Computer Engineering
Higher International Management Institute
Argel, Argelia01.2016
Skills
- Responsibility and Organization
- Clear and Objective communication
- Microsoft Office
- Database analysis
- Microsoft SQL
- Data conversion and migration
- Microsoft NET framework
- Implementing security measures
- Information systems management
- Systems administration
- Storage virtualization
- Code debugging
- Software configuration
- Help desk operations
- Hardware installation
Personal Information
- Date of Birth: 07/11/90
- Nationality: Angolan
Additional Information
True, References can be provided upon request, Advanced, Fluent
Personal Qualifications
Software Specialist with a strong interest in hardware and software implementation and troubleshooting, eager to leverage my technical skills to contribute to the efficiency of Computer Systems., Providing users with general support, Information on diagnostics, Repairing defective computer hardware, Repairing and updating software, Manage IT systems including procurement, installation, maintenance and registration, Provide emergency support in case of system, network and server problems, Performance and follow-up of backup and recovery routines required for data protection, Scanning and removing viruses from infected machines, Knowledge in Package systems (Word, Excel and Power Point), Teamwork, Interpersonal relationship, Cognitive flexibility, Critical thinking, Initiative, Excellent communication, Problem solving ability, Analytical skills, Customer service skills, Network Fundamentals - CCNA 1, 01/01/13, Routing Protocols and Concepts - CCNA 2, 01/01/14, Personal Trainer Specialization Course, 01/01/24
Certification
- Network Fundamentals - CCNA 1
- Routing Protocols and Concepts -CCNA 2
Languages
Portuguese
First Language
English
Advanced (C1)
C1
French
Proficient (C2)
C2
References
References available upon request.
Timeline
Database Administrator
SPIE (for TotalEnergies)
01.2022 - 01.2023
IT Infrastructure Specialist
ITGest
01.2017 - 01.2021
External IT Consultant
Sodiam EP
01.2017 - 01.2019
IT Trainee
Alliance Assurance
01.2015 - 01.2016
Degree - Computer Engineering
Higher International Management Institute
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