Teresa Januário
Luanda
Summary
Accomplished Vice Director at Dom-Moises College, adept in operations management and fostering team collaboration, significantly enhanced revenue and market share through strategic business growth plans. Excelled in building relationships, both at Mayflower and ECPL-Expert, with a proven track record in organizational development and client relations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Vice Director
Dom-Moises College
03.2021 - Current
- Promoted a culture of continuous improvement by encouraging feedback from staff members and implementing necessary changes accordingly.
- Managed budgets and financial reporting, ensuring optimal resource allocation and fiscal responsibility.
- Improved team collaboration by streamlining internal communication processes.
- Cultivated strong relationships with key industry partners, enhancing collaboration opportunities and driving business success.
- Implemented strategic plans for business growth, resulting in increased revenue and market share.
Client Support Analyst
Mayflower
04.2018 - 10.2018
- Streamlined support processes for increased efficiency and faster response times.
- Participated actively in regular team meetings focused on continuous improvement of client support operations and service quality.
- Enhanced client satisfaction by promptly addressing and resolving technical issues.
- Escalated critical client concerns appropriately while maintaining clear communication channels throughout problem-solving processes.
Portuguese Translator & Interpreter
ECPL-Expert
01.2016 - 12.2016
- Fostered global collaboration among research institutes by translating academic articles for publication in international journals.
- Collaborated with marketing departments to localize content for Portuguese-speaking audiences, increasing brand recognition.
- Empowered non-native speakers to succeed in English-speaking environments by providing Portuguese translation and interpretation support during training sessions and workshops.
- Guided corporate expansion into Portuguese-speaking markets through translation of company materials and presentations.
HR Assistant
Nafonsofilhos
01.2013 - 07.2013
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
Education
Bachelor Of Business Management - Finance
Bangalore University
Bangalore, India 05.2018
Skills
- Operations management
- Organizational development
- Corporate communications
- Human resources management
- Team collaboration
- Verbal and written communication
- Relationship building
- Client relations
Accomplishments
Achieved results by solving customer issues. Leading to a good satisfaction.
Achieved good relationship with customers.
Affiliations
Brindavan College Administration Club.
Certification
Account course.
Computer.
Human Resource course.
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Vice Director
Dom-Moises College
03.2021 - Current
Client Support Analyst
Mayflower
04.2018 - 10.2018
Portuguese Translator & Interpreter
ECPL-Expert
01.2016 - 12.2016
HR Assistant
Nafonsofilhos
01.2013 - 07.2013
Account course.
Computer.
Human Resource course.
Bachelor Of Business Management - Finance
Bangalore University
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