Vando Lemos
Luanda
Summary
Driven professional with a proven track record at NOSSA Seguros, SA, enhancing customer loyalty through exceptional customer service and relationship management. Excelled in data analytics and workload management, significantly contributing to product development and customer retention strategies. Demonstrates a strong work ethic and attention to detail, ensuring quality assurance and business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gestor De Clientes
NOSSA Seguros, SA
05.2013 - Current
Estou
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Created customer support strategies to increase customer retention.
Education
Master of Science - Empreendedorismo E Inovação
AIEC- A. Internacional De Educação Continuada
Brasilia, Brasil06.2025
Tecnologo - Gestão Financeira
AIEC - A. Internacional De Educação Continuada
Brasilia, Brasil02.2023
Skills
- Strong Work Ethic
- Quality Assurance
- Workload Management
- Attention to Detail
- Business Operations
- Data Analytics
- Customer Service
- Team Member Training
- Customer Relationship Management
- Business Development
Certification
- [Area of certification]asdi 5 Training - [Timeframe]
Leitura
Escritura sagrada
Ficção
Gestão e empreendedorismo
Languages
Portuguese
Native language
Ingles
Intermediate
B1
Timeline
Gestor De Clientes
NOSSA Seguros, SA
05.2013 - Current
Master of Science - Empreendedorismo E Inovação
AIEC- A. Internacional De Educação Continuada
Tecnologo - Gestão Financeira
AIEC - A. Internacional De Educação Continuada
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