VELELA SEBASTIÃO
Luanda
Summary
Experienced professional in Enterprise Customers Solutions and Services, with strong project management skills. Proven experience in the development and management of rollout reports, workflow process optimization, data control, and document management. Skilled in managing service databases and initiating critical technical requests for core and VAS service delivery, ensuring effective communication and end-customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Entreprise Customers Service Planning Technician
UNITEL, SA
Luanda
08.2018 - Current
- Interface between Business Areas and Technical Areas for all requirements associated with the delivery of ICT Enterprise Services to the end customer.
- End-to-end management with various technical areas, overseeing all activities related to the installation of Transport Connections that support the delivery of ICT Enterprise Services to the end customer.
- Development and management of all ICT Enterprise Services rollout reports.
- Development and optimization of internal/external workflow processes.
- Stock control of business CPEs (Customer Premises Equipment) such as service gateways.
- Development and management of a database for delivered ICT Enterprise Services, including all CPEs (service gateways) installed at end customers.
- Triggering, through workflow processes, requests to other technical areas necessary for the delivery of ICT Enterprise Services—Core PS (APN), Core CS (SIP Trunking), and VAS (Specialized Billing Processes).
Metro/Long-Distance Network Planning Technician
UNITEL, SA
Luanda
12.2017 - 07.2018
- Design and implement transmission solutions using various technologies: Backbone OTN, MS-OTN, DWDM, and SDH.
- Design and optimize the topology of Metro and Long-Distance (Backbone) networks using microwave links and optical fiber solutions.
- Identify network growth needs and plan for short, medium, and long-term expansion of Metro and Long-Distance (Backbone) networks.
- Promote continuous quality improvement initiatives for Metro and Long-Distance networks.
- Ensure planning and management of support resources for the access network.
Optical Fiber Network Planning Technician
UNITEL, SA
Luanda
06.2015 - 11.2017
- Manage fiber optic projects with FTTH and GPON technologies;
- Analyze and implement solutions for expanding the fiber optic network;
- Plan FO routing for integration of the MS-OTN Network.
Education
Advanced Negotiation Program
Nova School of Business And Economics
Lisboa10-2024
Bachelor's Degree - Telecommunications Engineering
Universidade Católica De Angola
Luanda, Angola11.2014
Skills
- IT Project Management
- Verbal Communication
- Data Management
- Development and Management of Rollout Reports
- Negotiation
- Power BI
- Workflow Development
- Oracle Primavera P6
- Analytical Thinking
- Stakeholder Management
- Business Process Improvement
Certification
- MasterClass in Communication: Effective Writing, Speak and Lead, 07/2024
- Project Management Professional (PMP), PMI, 06/2024
- LINUX UNHATCHED, Cisco, 02/2022
- University Extension - Digital Marketing, Faculdade de Brasília, 11/2021
- Cisco Certified Network Associate (CCNA), Cisco, 12/2019
- Program Top Student, Academia Unitel - Unitel, SA, 11/2014 - 05/2015
- English Course, GOOD HOPE STUDIES, Cape Town, 02/2014
Languages
Portuguese
First Language
English
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Timeline
Entreprise Customers Service Planning Technician
UNITEL, SA
08.2018 - Current
Metro/Long-Distance Network Planning Technician
UNITEL, SA
12.2017 - 07.2018
Optical Fiber Network Planning Technician
UNITEL, SA
06.2015 - 11.2017
Advanced Negotiation Program
Nova School of Business And Economics
Bachelor's Degree - Telecommunications Engineering
Universidade Católica De Angola
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