Vitorino Muhongo
Luanda,LUA
Summary
Decisive and equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Chik Chik Gestão de Hotéis Lda
Luanda, Luanda
03.2023 - Current
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Handled guest complaints professionally and efficiently.
- Assigned duties and monitored performance of all employees in the hotel.
- Monitored customer feedback surveys and took appropriate action based on results.
- Developed and implemented hotel policies and procedures.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Made recommendations for salary and wage increases based on performance reviews.
- Negotiated rates with corporate entities related to extended stay contracts.
- Oversaw recruiting, interviews and new employee hiring.
- Coached staff on strategies to enhance performance and improve customer relations.
Assistant Hotel Manager
Chik Chik Gestão de Hotéis Lda
Luanda, Luanda
01.2022 - 03.2023
- Ensured all staff members had appropriate training and development opportunities.
- Maintained accurate records of financial transactions and monitored budget performance.
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
- Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
- Handled administrative duties such as preparing payrolls and managing staff schedules.
- Collaborated with other departments to coordinate service delivery across the organization.
- Implemented operational changes as needed in order to maximize efficiency of hotel operations.
- Developed marketing plans in collaboration with sales team members to promote hotel services.
- Established strong relationships with vendors in order to secure competitive pricing for supplies.
- Responded to customer inquiries about services, facilities, rates, and availability.
- Organized promotional events to increase brand recognition and attract new customers.
- Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
- Prepared reports on occupancy levels, revenue projections, staffing needs.
- Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
Hotel Front Desk Receptionist
Chik Chik Gestão de Hotéis Lda
Luanda, Luanda
01.2020 - 12.2021
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Processed group reservations according to standard operating procedures.
- Assisted with luggage storage and transportation when requested by guests.
- Adhered to company policies and procedures when performing job duties.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
IT Teacher
Colégio Sassapa
Talatona, Luanda
02.2018 - 12.2019
- Assisted students with the installation and troubleshooting of software programs.
- Evaluated current technologies used at the school for compatibility with new applications being considered for implementation.
- Mentored new teachers in the effective use of educational technology tools for teaching purposes.
- Maintained accurate records of student grades, attendance, and other relevant information.
- Created assessment tests to evaluate student progress in IT courses.
- Advised students on career paths related to Information Technology.
- Provided technical support to staff members having difficulty using computers or other digital devices.
- Monitored student progress through frequent assessments of various computer tasks.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
Primary School Teacher
Colégio Francelino
Luanda, Luanda
02.2016 - 12.2018
- Collaborated with other teachers, staff members and parents to promote a positive learning atmosphere.
- Engaged with children individually to meet emotional and physical needs.
- Maintained accurate records of student performance including attendance, grades and behavior reports.
- Developed and implemented lesson plans that engaged students in active learning activities.
- Created and adapted lessons to fit children's needs and learning styles.
- Created and maintained a safe, orderly and productive classroom environment.
- Established positive relationships with students through effective communication skills.
- Ensured all assigned tasks were completed within established timelines.
- Provided individual assistance to students who needed extra help with assignments.
- Facilitated parent and teacher conferences throughout the year to discuss student progress.
- Administered and graded tests to measure student performance and identify areas of concern.
- Instructed students on proper use of equipment and tools used in class projects.
- Built structure, order and calm environment by enforcing rules for behavior and procedures of learning.
- Planned extracurricular activities such as clubs or sports teams for after school programs.
Education
High School Diploma -
Escola Do IIº Ciclo Do Ensino Secundário
Huambo12-2012
Some College (No Degree) - Engenharia Informática
INSTITUTO SUPERIOR POLITÉCNICO KALANDULA DE ANGOLA
Camama-LuandaSkills
- Outstanding Communication Skills
- Quality Assurance
- Staff Supervision
- Marketing Expertise
- Hospitality
- Project Oversight
- Reservations Management
- Regulatory Compliance
- Staff Training
- Staff Training and Development
- Employee Performance Reviews
- Promotions
Languages
Portuguese
First Language
English
Beginner
A1
Affiliations
- I sing and play the piano in my free time
Timeline
Hotel Manager
Chik Chik Gestão de Hotéis Lda
03.2023 - Current
Assistant Hotel Manager
Chik Chik Gestão de Hotéis Lda
01.2022 - 03.2023
Hotel Front Desk Receptionist
Chik Chik Gestão de Hotéis Lda
01.2020 - 12.2021
IT Teacher
Colégio Sassapa
02.2018 - 12.2019
Primary School Teacher
Colégio Francelino
02.2016 - 12.2018
High School Diploma -
Escola Do IIº Ciclo Do Ensino Secundário
Some College (No Degree) - Engenharia Informática
INSTITUTO SUPERIOR POLITÉCNICO KALANDULA DE ANGOLA
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