Wilton Mupei

• Operational management of the business and effective leadership to achieve objectives

• Critical analysis, strategic vision, innovation, project management to boost business.

• Prospecting and B2B sales

• Recruitment and team development

• Ensure “all conditions” so that the Departments under supervision can operate in a way that adds value and leverages the business: Continuous Improvement, Data and Business Control, Marketing and Communnication, and Management of Technological Projects.

• Collaboration with General Management in defining the strategy to achieve objectives
• Integrated Management of the Contact Center Business
• Identification and development of new business opportunities, B2B Commercial
• Development of people and work tools, compliance with the business plan, innovation and use of new technologies.

• Collaborate with the Business Department in defining commercial strategies and policies within the global objectives
• Relationship management and customer assistance to promote positive experiences
• Team support to ensure expected performance

• Implement, coordinate, supervise and guide the activities of the contact center service, checking and supervising the work carried out by the team, Proposing improvements and solutions seeking to improve the continuous quality of operations