Xala Cristina do Espírito Santo Augusto

• Managed risk and fraud for UNITEL products and services.
  Supervised compliance for UNITEL MONEY, ensuring adherence to regulations.
  Analyzed tax data to detect potential fraud and tax evasion.
  Developed and implemented fraud detection models utilizing data analysis tools.

• Delivered engaging lectures on advanced topics in academic discipline.
• Facilitated discussions to enhance critical thinking and collaborative learning.
• Evaluated assignments and provided constructive feedback for student improvement.

• Managed all human, material, and operational resources to optimize efficiency.
• Coordinated internal and external audit activities for compliance and improvement.
• Ensured achievement of objectives through exceptional service delivery and teamwork.
• Oversaw comprehensive operational management of PAF for streamlined processes.
• Executed daily tasks with precision and efficiency to maintain workflow continuity.
• Presented innovative ideas to enhance team performance and project outcomes.
• Collaborated effectively with diverse teams to meet goals and resolve product-related issues.

• Defined sales objectives and ensured achievement across all store locations.
• Standardized customer service quality throughout retail network to enhance customer experience.
• Analyzed sales results and presented findings to senior management for strategic decision-making.
• Developed operational strategies that improved team effectiveness and streamlined workflow efficiency.
• Led cross-functional meetings to align project goals with stakeholder expectations.
• Executed strategic planning initiatives, ensuring alignment of departmental goals with organizational objectives.
• Managed budgets to comply with financial guidelines while optimizing resource utilization.
• Oversaw inventory levels to meet demand without excess stock, minimizing waste.

Managed client relationships to drive satisfaction and retention.

• Developed tailored solutions addressing specific client needs and preferences.
• Analyzed client feedback to enhance service delivery and operational efficiency.
• Coordinated communication between clients and internal teams for project updates.
• Facilitated negotiations to resolve client issues and strengthen partnerships.
• Documented client interactions, maintaining accurate records in CRM systems.
• Organized and led client meetings discussing project progress, timelines, and budgets.

• Developed and implemented strategic initiatives to enhance banking services and boost customer satisfaction.
• Analyzed market trends to inform decision-making and drive business development strategies.
• Managed relationships with key stakeholders to foster partnerships and support growth objectives.
• Collaborated with cross-functional teams to streamline operations and improve overall performance.
• Facilitated communication between departments to align goals and enhance organizational effectiveness.
• Created comprehensive reports summarizing progress against organizational goals and objectives.
• Organized regular meetings with senior management teams to ensure alignment on priorities.
• Improved executive efficiency through targeted strategy development and implementation.

• Managed external communication and brand image for corporate clients.
• Collaborated with diverse teams to resolve product and service issues.
• Prioritized tasks to efficiently achieve service objectives.
• Identified customer needs promptly to enhance satisfaction.
• Assisted customers with inquiries, providing outstanding service in person and via phone.
• Worked closely with team members to meet project deadlines and objectives.
• Coordinated with cross-functional teams to drive goal achievement.
• Received recognition from management for delivering exceptional customer service.

• Translated business documents between Spanish and English, ensuring accuracy and cultural relevance.
• Reviewed and translated forms, technical materials, and documents to uphold quality standards.
• Delivered translated materials within tight deadlines while maintaining high-quality output.
• Engaged in client meetings to clarify project requirements and align expectations.
• Conducted research on industry-specific terminology for precise translation accuracy.
• Maintained confidentiality of sensitive data during interpreting sessions to protect client information.

• Managed client portfolio to ensure timely payment of insurance premiums and policies.
• Analyzed credit data to evaluate customer creditworthiness for Angola Seguros.
• Reviewed account statements to identify overdue payments and initiate collections.
• Communicated with clients to negotiate payment plans and resolve disputes efficiently.
• Monitored accounts receivable aging reports to prioritize collection efforts effectively.
• Developed comprehensive reports on collection trends for management review.
• Collaborated with internal teams to enhance credit policies and collection strategies regularly.
• Maintained accurate records of collections, payments, and client interactions consistently.