Yolando Noé Pedro
Luanda
Summary
Customer service professional driven by high standards and results-oriented approach. Managed customer interactions to ensure satisfaction and loyalty, while adapting to evolving team dynamics. Known for collaborative teamwork, reliability, and proficiency in conflict resolution and communication.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Assistant
TSCO SA- Technology System and Consulting
10.2022 - Current
- Increased customer loyalty with personalized service and follow-up on resolved issues.
- Streamlined communication channels for improved efficiency and faster issue resolution.
- Led numerous process improvement initiatives that resulted in higher productivity levels without compromising the quality of service provided to customers.
- Resolved escalated customer complaints with diplomacy, maintaining a high level of professionalism at all times.
Quality Monitoring Operator
Angola Prev Lda
02.2021 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Call Center Sales Representative
Ucall
05.2019 - 12.2020
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Warehouse Assistant Supervisor
AngolaPrev Lda
01.2019 - 12.2020
- Improved warehouse efficiency by streamlining processes and implementing best practices.
- Collaborated with other supervisors to develop cross-functional teams, improving overall operations.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
Selling Agent
Palmolive
02.2010 - 12.2012
- Negotiated favorable contract terms on behalf of clients, ensuring the best possible outcome in each transaction.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
Bachelor of Science - Law
Instituto Superior Técnico De Angola
Angola03-2018
High School Diploma -
Escola N3030 Ex Puniv Central De Uanda
Angola12.2013
Skills
- Knowledge of legislation
- Customer service Document Analysis
- Effective Communication IT Domain Teamwork
- Soft Skill - Empathy Service and support management
- Communication for service operations Organizational culture: Customer centric
- Powerful connections: rapport techniques
- Inclusive service: excellence in service to all customers
Languages
Inglês
Português
Personal Information
- Date of Birth: 03/09/92
- Nationality: Angolana
Timeline
Senior Customer Service Assistant
TSCO SA- Technology System and Consulting
10.2022 - Current
Quality Monitoring Operator
Angola Prev Lda
02.2021 - 09.2022
Call Center Sales Representative
Ucall
05.2019 - 12.2020
Warehouse Assistant Supervisor
AngolaPrev Lda
01.2019 - 12.2020
Selling Agent
Palmolive
02.2010 - 12.2012
Bachelor of Science - Law
Instituto Superior Técnico De Angola
High School Diploma -
Escola N3030 Ex Puniv Central De Uanda
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