Zilda Filipe
70 Galloway Street
Summary
Dynamic and results-oriented professional with extensive experience in housekeeping, demonstrated at premier establishments including Brilho De Ouro in Lisbon. Excelled in maintaining high standards of cleanliness and organization, alongside adept conflict resolution skills. Known for exceptional physical strength, punctuality, and a cordial demeanor, consistently enhancing guest satisfaction and workplace efficiency.
Overview
19
19
years of professional experience
Work History
Housekeeping
Galleries Buchanan Premier Hotel
03.2021 - Current
- Collaborated with housekeeping staff to quickly address any guest concerns or room issues.
- Collaborated with housekeeping team to ensure room readiness and swift turnover.
- Ensured a safe home environment by performing housekeeping duties and implementing safety measures.
Public Relations Department
Angola Police College
01.2017 - 01.2020
- Led cross-functional teams to ensure seamless execution of comprehensive PR strategies.
- Built strong relationships with influential media contacts, enhancing opportunities for positive exposure.
- Oversaw agency selection process, identifying the best partners to support each client''s unique needs.
- Conducted comprehensive media analysis to inform data-driven decision-making for PR campaigns.
Housekeeping
Brilho De Ouro ( Lisbon) Portugal
01.2006 - 12.2006
- Worked closely with housekeeping staff in prioritizing room turnovers during high occupancy periods.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Maintained a clean and safe working environment through consistent housekeeping practices.
Education
MBA - Humanitarian Action Cooperation And Development
Fernando Pessoa University
Oporto ( Portugal) 01.2013
Degree - International Relations
Autónoma University
Lisbon ( Portugal) 04.2011
Skills
- General salon housekeeping
- Housekeeping procedures
- Sales floor housekeeping
- Housekeeping practices
- Conflict resolution at work
- Cordial and Professional Conduct
- Dynamic
- Disposition for work that requires
- Punctuality and Assiduity
- Physical strength
Languages
Portuguese
Bilingual or Proficient (C2)
English
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Housekeeping
Galleries Buchanan Premier Hotel
03.2021 - Current
Public Relations Department
Angola Police College
01.2017 - 01.2020
Housekeeping
Brilho De Ouro ( Lisbon) Portugal
01.2006 - 12.2006
MBA - Humanitarian Action Cooperation And Development
Fernando Pessoa University
Degree - International Relations
Autónoma University
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