Elie EWAZ
Luanda
Summary
Efficient and effective team player Excellent leadership, communication and negotiation skills Strong orientation and personality in customer service Self-motivated; always willing to learn new skills and develop it rapidly Fluent in Arabic and English languages. Computer literate (knowledge of Microsoft Office: Microsoft Word, Excel and Power Point) Quick adaptability; quickly establishes and adjusts with people from diverse backgrounds and at all professional levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head of Operation
UGO Mobility Solutions, Luanda – ANGOLA
12.2022 - Current
- Developing strategic plan for Mobility operation
- Communicating with managers and staff assuring smooth running of operations
- Oversee call center, controllers, drivers, accounting and marketing departments
- Operation consists of 50 employees and 250 drivers
- Creating strong relationships with major corporate clients and actively works towards expanding business
- Helps maintain customer satisfaction
- Undertakes checks and audits to control quality of service
- Maintains UGO’s image of professionalism and excellence in service
- Insuring smooth operation flow and maintaining a high level of transportation service
- Ensuring leading position of the Mobility company in a country
- Generating daily, monthly and quarterly reports to ensure business measurements
Operation Manager
CERRA Automotive
03.2021 - 10.2022
- Analyzing fuel spending
- Supervising the yearly drivers' evaluation
- Answering service center clients' queries when arise
- Approving plan of services for vehicles on weekly basis
- Following up on the generator's fuel spending authenticity
- Approving purchases related to the compound maintenance
- Coordinating on purchasing of spare parts from outside/inside the compound
- Ensuring the proper maintenance of the compound, including electrical maintenance
- Ensuring the proper charging of the repairs done on each vehicle in the service center
- Planning and approving spare parts' purchases related to service center during the day
- Analyzing and supervising the authenticity of the drivers' allowances, overtime and deductions
- Coordinating and approving spare parts inventory transfers from warehouse to another warehouse
- Controlling and planning monthly physical counts for operating stock; reconciling variances; inputting data
- Generating the daily reports related to the service center and daily and monthly reports related to fleet unit
- Receiving by the end of the day the clients' repaired vehicles' keys from the service center receptionist ensuring the proper inventory of those vehicles
Dispatcher
ALLO TRANSPORT S.A.L. by Kurban Group
12.2017 - 02.2021
- Distributing drivers according to several different events
- Following up on all events with cooperation of supervisors on board
- Making sure that service quality is up to company standards
- Handling and solving problems
Floor Manager
Antony's Café, Antelias
03.2013 - 07.2019
- Following up on all daily operations and bookings
- Handling the responsibility of the monthly inventory
- Distributing the employees according to different shift and section assignments
- Handling complaints and solving problems (with reporting accordingly and providing action plans)
- Confirming reservations and making sure that they are up to the guests' needs, requirements and expectations
ALLO TRANSPORT S.A.L. by Kurban Group
03.2017 - 12.2017
Fleet Invoicing Officer, Call Center Reservation Agent
ALLO TRANSPORT S.A.L. by Kurban Group
10.2016 - 03.2017
Education
Business Management
AOU
Antelias - Lebanon2017
Upper Elementary and -
Sin El-Fil Public School
2013
Intermediate -
Adventist Secondary School
Bauchrieh - Lebanon2009
T.M.S
2003
Skills
- Lean Manufacturing
- Cross-functional Coordination
- Operational Excellence
- Business Analysis
- Team Leadership
- Strategic Planning
- Continuous Improvement
- Training and Development
- Performance Measurement
- Contract Negotiation
Certification
Fleet Management Route Optimization Team Leadership Strategic Planning Data Analysis Customer Service
Regulatory Compliance Technology Integration Resource Allocation Problem Solving Communication Time
Management Continuous Improvement Vendor Management Emergency Management Purchasing and Supply
Chain Management: Operations Management
Languages
Arabic
Native language
English
Advanced
C1
Portuguese
Elementary
A2
French
Intermediate
B1
Timeline
Head of Operation
UGO Mobility Solutions, Luanda – ANGOLA
12.2022 - Current
Operation Manager
CERRA Automotive
03.2021 - 10.2022
Dispatcher
ALLO TRANSPORT S.A.L. by Kurban Group
12.2017 - 02.2021
ALLO TRANSPORT S.A.L. by Kurban Group
03.2017 - 12.2017
Fleet Invoicing Officer, Call Center Reservation Agent
ALLO TRANSPORT S.A.L. by Kurban Group
10.2016 - 03.2017
Floor Manager
Antony's Café, Antelias
03.2013 - 07.2019
Business Management
AOU
Upper Elementary and -
Sin El-Fil Public School
Intermediate -
Adventist Secondary School
T.M.S
Fleet Management Route Optimization Team Leadership Strategic Planning Data Analysis Customer Service
Regulatory Compliance Technology Integration Resource Allocation Problem Solving Communication Time
Management Continuous Improvement Vendor Management Emergency Management Purchasing and Supply
Chain Management: Operations Management
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