Cirila Patricia Lopes Antunes Dos Santos Mufuma
Luanda
Summary
Over five years of experience offering excellent service to clients committed to achieve company goals and objectives. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of clients with a positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment.
Overview
13
13
years of professional experience
Work History
Commercial Technique
Banco Angolano de investimentos
06.2018 - Current
- Developing and maintaining relationships with commercial clients
- Understanding client’s needs and providing suitable financial products and services
- Interacting with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions.
- Making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers.
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
Call Center Assistant
Ucall
01.2017 - 01.2018
- Taking calls from customers, answering questions or addressing any concerns they may have.
- listening to customers needs or issues and providing helpful solutions to their problems.
- Issue and confirm flight tickets accurately, ensuring all customer information is correct.
- Assist customers in making and modifying reservations, including seating preferences and special requests.
- Maintain accurate records of transactions, passenger information, and ticketing-related paperwork in accordance with company policies.
Interpreter
Namibia Angola Trade Promotions
02.2012 - 03.2016
- Facilitating communication between patients and medical professionals.
- Providing interpretation services, assisting with scheduling appointments, and maintaining confidentiality.
- Translate medical documents, interpret for patients during medical procedures, and help patients understand medical instructions.
Cashier
Sportsmans warehouse
11.2011 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Scanning items or entering product codes into the POS system.
- Handling cash, credit, or check transactions with customers.
- Ensuring pricing is correct.
- Issuing change, receipts or refunds.
- Assisting customers with problems in a polite and professional manner.
Education
Marketing Management - Marketing Management
12.2016
High School Diploma -
12.2011
Skills
- Concentration skills
- Problem-solving skills
- Time management skills
- Adaptability
- Active listening skills
- Interpersonal skills
Personal Information
- Date of Birth: 06/01/93
- Nationality: Angolan
- Marital Status: Married
Languages
English, Portuguese
Native language
Timeline
Commercial Technique - Banco Angolano de investimentos
06.2018 - Current
Call Center Assistant - Ucall
01.2017 - 01.2018
Interpreter - Namibia Angola Trade Promotions
02.2012 - 03.2016
Cashier - Sportsmans warehouse
11.2011 - 02.2012
Institute of Information And Technology - Marketing Management, Marketing Management
Dawid Bezuidenhout High School - High School Diploma,
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